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What people are saying...
“NHS not fit for purpose in some cases.”
by Sandra Woodruff on 5 May 12
If people to not stand and fight for the drugs which have been approved for use in the NHS then patients are going to be denied appropriate treatment for their health condition. We either have a NHS or we do not and people need to take stock of exactly how their health needs are going to be addressed in the future as healthcare rationing is already with us.
People did not vote for this but that is the reality of the situation and it can only get worse.
David Cameron insisted that they would not have any top down of the NHS and exactly the opposite has happened.
The NHS will not be here for much longer and I have been informed from a reliable source that it will get worse once the doctors are responsible for the healthcare budget.
“COMPLAINT. Whoever is answering the calls not polite and front desk receptionist is infuriating.”
by Stay Anonymous on 30 Apr 12
Try 1 a few months ago: After setting an appointment (not walk in), comming on time, signing in using the self service (computer) checkin, waiting (shiverring in v high fever) for about 1 hour...
Me: I was waiting for about an hour, just want to check if there is a rough estimate on how much longer before i get seen?
Front desk: Who are you? I've never seen you before?
Me: Errr. What do you mean?
Front desk: What is your birthdate?
Me: DD-MM-YYYY
Front desk: (giggling) you waited for an hour (more giggle)? Your appointment has been cancelled. I tried to call you but cant reach you. (still giggling)
Me: My phone did not ring. I signed in using the self service and it didn't tell me that. You can see from your monitor that I am here waiting and you didn't tell me.
... after a bit more talking and giggling she managed to book me in another appointment.
Front desk: Ok. we'll call you if it gets cancelled.
Me: Can I give you my contact details?
Front desk: Huh? What details?
Me: My home and mobile numbers.
Front desk: Ah that contact detail. (She hands me a paper) - write your address here.
Me: I did not move. I just want to make sure you've got my correct home and mobile numbers.
... In the end I learned Carfax don't have any of my numbers and I didn't bother asking what number they dialed to try notify me of the cancellation. And what number they'll dial if they want to call me in the future.
And why the giggle? Is it too funny to see somebody wait for an hour in total missery because you havent done your job?
Try 2 just now: Me calling Carfax - all the while whoever answered the call sounding annoyed, irritated, and disrespectful even from the very first hi...
Me: Hi. Can I book an appointment?
Carfax: About what?
Me: It's about my toncil.
Carfax: Call again tomorrow 8AM.
Me: Errr... Is it not possible to book an appointment now?
Carfax: What about your toncil?
My thoughts: Why did you want me to call tomorrow and then ask me this?
Me: I've had toncillitis a few times already this year and..
Carfax(interrupting): Come tomorrow 8AM as a walk in.
Me: I just want to talk to a Doctor about my toncil... after a bit of 'struggle', Carfax gave me a date, a time.
Me: I work from 9 to half five. Is there an appointment really early like 7 or half seven even if its 2 weeks from now or so?
Carfax: Did you say 7 or half 7? If you can find a surgery that books you in at 7 or half 7, I will set an appointment for you!
My thoughts: What kind of answer is that? Can you just not say appointments start at X in the morning? Are these the kind of people Carfax employ to provide healthcare?
I am happy to give my real name if needed to file a proper complain. If not, I'd rather stay anonymous. Thank you.
“What has happened to our out-of-hours' GP service in Swindon? ”
by Fiona on 24 Apr 12
I cannot understand why it is so hard to access out-of-hours care in Swindon now, compared with ten years ago. I have small children and often need to see a GP out of hours, usually for a high temperature or ear infection which will need medication. I used to be able to go to Shrivenham Road, having called and got an appointment. Now, I've got to call, wait for someone to call me back who then decides whether or not I'm worthy to be seen. There then follows a long wait at Cloverleaf (where the last time I was told they were very, very busy so could I wait an hour before turning up). My child had a severe throat infection so adding on another hour of waiting makes a big difference. When I got there I waited about three hours and counted eight people in and out during that time. It was not busy, there were too few staff. Also Cloverleaf can now refuse to see you if the issue is deemed too trivial, sending you to Carfax Street which closes at 8pm. Added to this, you cannot even buy simple medicines over the counter (like Tixylix) for a cold without a GP's prescription now. Why is this happening?
“The difference between buying and requesting a bed.”
by Ida Harries on 23 Apr 12
Dear Mrs Trethewey,
Before I write to you regarding my desire to speak with an Occupational Therapist I would like to make it quite clear, on this page, that I did not - as you stated in Link's comment section- make a request for a bed. If you had read my letter to Mr. Osorio properly you would have seen that I asked for help/advice in buying one.
I am sure that you will agree that there is rather a large diffrence in asking the NHS to provide me with an expensive electric adjustable bed and requesting professional advice in the purchase of one. I wanted help in order to avoid buying something totally unsuitable.
Would you please make this quite clear on this site with a retraction of your statement.
I know - from experience - that this type of misinterpretation can rebound - even years later.
Yours sincerely,
Ida Harries
“I want to obtain professional ie nursing/medical knowledge re buying an electrical bed that can be raised and lowered (from near floor level) I do not want to buy via a web site – I would prefer to see what I need first. ”
by Ida Harries on 12 Apr 12
I have been in touch with Social Services and they tell me that SEQOL (they did not know what this stood for! but I looked it up - and guess what - it appears to be a private organization!) Anway the result was that if I need to see an Occupational Therapist - even for simple advice - there is a waiting time of EIGHTEEN WEEKS!
I am horrified - not only for myself but for anyone who needs help. It is disgraceful that we should have to wait all that time for assistance. It is about time that the health service staff pulled themselves together and admit that they cannot look after the health and welfare of the elderly people of their country properly.
It is not shameful to admit that, because we do not have sufficent members of staff, we cannot manage.
When I was a ward sister -many many moons ago - I did not hesitate to ring up 'the office' to say that I could not run my ward efficiently with the number of staff I had. It was my duty to put my patients FIRST no matter what was thought of me. These people in social services need to wake up to THEIR responsibilities and let their superiors know that they are making old - infirm people wait all this long time for help. I dread to think how some of the old people of Swindon are coping with their infirmaties when we have a specialised department that accepts waiting times of 18 weeks as if it was perfectly alright.
I have no alternative but to go for private advice because I cannot wait this long time. I have saved to be able to afford this - many others have not this option.
It is to the shame of the NHS that we have decided to have an extension built to our home in order that we may sleep downstairs and care for ourselves instead of being admitted to a NHS hospital or any Care Home. The nursing of today bears very little resemblance to that of my nursing days and there is no way I would allow any elderly person I love to be 'cared' for in a NHS environment.
As for SEQOL - what on earth do they actually DO ?
Sorry about the rant but at eighty one I feel entitled to express how I feel about a service which was once the envy of the world. I still believe there is time to save it from absolute destruction but someone somewhere has got to get a move on before it is too late.
Dear Ida
I am sorry that you have cause for concern. You contacted the social care duty desk on the 28th March requesting a bed that can be raised and lowered after purchasing a profiling bed without that facility. Following a full telephone assessment you are waiting for a visit from the OTs. We always advise people of the maximum waiting time of 18 weeks which I appreciate seems a long time but it is within the national waiting list standards. I am more than happy to discuss this with you if you feel that would be helpful and my phone number is 01793 463430.
With Best Wishes
Jan Trethewey
Director of Operations – SEQOL
“There is no scientific evidence whatsoever to support the claims of complementary therapists or recipients of such therapies ”
by David Brown on 29 Mar 12
I fully support the views of Professor Edzard Ernst expressed in his recent review article in "The Biologist"magazine "........the notion that homeopathy is more than a placebo effect can only be upheld by ignoring or misrepresenting the best evidence available...... the assumption that homeopathy cannot harm patients is wrong". As such homeopathy is, at best, pseudoscience and should not attract public funding or resources under any circumstances even within a scenario of plentiful funding!!!!!!!!
“I don't think NHS funds should be spent on treatments that have not been proved to work using clinical trials.”
by Jean Batten on 28 Mar 12
I am happy for people to use complementary therapies as in some cases they can be beneficial, even if this is mostly due to the extra care and attention a patient receives and the placebo effect, which can be very powerful and has been demonstrated to be so in clinical trials. However, NHS funds should, in my opinion, be spent on treatments that have been proved to work and are cost effective.
“Patients are of secondary importance set against the smooth running of the hospital”
by Dave on 23 Mar 12
My father and myself were both involved in an accident and he was admitted to hospital.
From day one I told the nurses that I wanted to talk to a social worker as my injuries meant I could not look after my Father when he got out.
They told me that he was coming out and I showed them my walking stick and said I could not physically look after him - they still delivered him to my doorstep and I could not get hold of social services until his doctor has accessed him.
I'm sorry for not responding sooner, unfortuantely a technical glitch meant our first response was not posted.
I'm sorry to hear that you had a difficult experience and you felt there was no support in place as part of your father's discharge.
Patients are our priority and the Nurse should have made appropriate arrangements early on following admission so that the right support was in place for you and your father, linking with social services where necessary.
Our lead in this area would be happy to talk to you about your experience as we are undertaking a large project in the Trust to improve the patient journey aiming to address issues such as this.
Please email: comms@gwh.nhs.uk with your details and we will put her in touch with you.
Many thanks
Kevin
“Late appointments”
by E.A. Beard on 8 Mar 12
Each time I visit the hospital (which fortunately I have to do rarely) I am never seen at the time on the appointment card. This is unlike the doctor and the dentist where to wait 5-10 minute is unusual. The last time I went to the hospital for a 8.50am appointment I was seen at 11.30 am. No explanation was given. When I asked at 10.15 am if I had been forgotten they were most surprised. No wonder the car park is over full.
Thank you for your comments.
We always try to ensure patients are seen as quickly as possible. On some occassions during clinics there may be delays, and staff will normally ensure patients are kept informed.
However, we do not expect patients to wait over two hours for an appointment, with no explanation, and we are sorry that this occured and for the inconvenience.
We would like to address this with the department concerned directly - please email us via comms@gwh.nhs.uk with further details so that we can look into the matter.
“Waiting times and care at GWH”
by Mrs B Newbold on 7 Mar 12
In November 2011 I fell and broke my humurus bone so had to make a lot of visits to the hospital. I have no complaint about the care I received, the only thing was my appointment time was most times running late from 30 minutes to an hour.
The after-care I find to be very good as I now go to the shoulder rehabilitation clinic very week for an eight week course which I think is really helping me.
Overall I think we are very lucky to have our National Health Service.
Thank you Mrs Newbold for getting in touch. We are sorry to hear that you have experienced delayed appointments. We always try to ensure all patients are seen as quickly as possible, however sometimes delays do occur which we realise can be inconvenient. Please let us know the department you visited so we can flag it up with those concerned.
In addition, thank you for your positive comments on the care recieved at GWH, it is always good to get feedback and we are pleased to know that the after-care you have received is aiding your recovery.
All the best on a speedy recovery.
“GWH & GP in Lawn”
by J.F.Short on 7 Mar 12
Both of these are excellent services.
“first class ”
by K-C on 2 Mar 12
i am seen very regular indeed my nurse gives me all the tests needed i can not speak highly enough of her if i have a problem or question then help is only a phone call away im always given a thorough examination on every visit
“Please sned appointments out in large print to your registered blind patients ”
by rosemarie phillips on 29 Feb 12
If only we could book our appointments before we leave the opthalmology outpatient clinic, we would not need to ask for large appointment letters (believed to being sent to MD patients only) and please may we be sent for when our consultant wants to see us - too often this is delayed and this creats such anxiety
Hi Rosemarie
Thank you for your feedback.
We will share your comments with the Ophthalmology Dept to find out about sending appointment letters in large print and whether this is possible.
“GP feedback: Priory Road”
by Richard Brien on 23 Feb 12
My doctors surgery (Priory Road) is 100% and I obtain appointments readily and my hospital experiences and attention are also 100%.
Thank you for your positive feedback on the care you receive from your doctor at Priory Road Medical Centre. It is always good to hear when our GP services work well for patients'.
Kind Regards
Barbara Perchard
Community Engagement Officer
NHS Swindon
“Getting an appointment at my GPs”
by I.M. Dobie on 23 Feb 12
At my doctor if you ring for an appointment you are asked if it is routine or an emergency. Routine appointments are anything up to 10-14 days hence. Emergency within 24 hours. Unsatisfactory in that I'm not a medical professional and in no position to make that sort of judegment. The end result for me was an emergency admission 1 week later with total urinary retention when in Spain. The lack of help or seeing a doctor when called despite the fact that I had a known prostate problem. There was never any follow-up following my original diagnosis and prescription medicine. The slight problem to me clearly was a warning. I paid privately for hospital treatment!
Thank you for getting in touch, we are sorry to hear of your unsatisfactory experience with your GP practice and would like to offer our sincere apologies for any distress caused to you.
However if you would like to contact the PALS team at NHS Swindon on 01793 708758, email: palscomments@swindon-pct.nhs.uk with your consent we would be happy to look into your concerns further.
Kind Regards
Barbara Perchard
Community Engagement Officer
NHS Swindon
“Mental health services in Swindon”
by Denis Mackie on 21 Feb 12
I have suffered from depression for two years and have found the mental health service in Swindon is less than adequate, in fact poor.
“NHS treatment centre feedback”
by John Pryce on 23 Feb 12
“My GP referred me for a bunion correction operation. I had one foot done in May 2011 and the other in December 2011, both at the Devizes NHS treatment centre. Both ops went well and have healed well and my feet feel more robust. I have a high opinion of the staffs' hard work, friendly attitude and competence. The only criticism is that they weren't realistic about the wound-dressing in the first week or so - it bled a lot in each case and had to be changed after 3 or 4 days. Maybe I am unusual, but they should be aware of the possibility.”
“In the past four years I have been a patient at Great Western Hospital three times.”
by David Sharpe on 15 Feb 12
For a removal of a gall bladder in 2008, an eye test in 2011 and in 2012 a removal of an impacted tooth. On each occasion the treatment and care was excellent.
Thank you for taking the time to feedback about the care you've receieved over the past few years. It's important that we know when patients are satisfied with what we do - it's equally important that we know when we can do better. I'll share your feedback with the teams as I am sure they will be pleased to hear it.
“In my opinion NHS funds should go towards medicine and treatment that has been proven to work through clinical trials. ”
by redish1 on 13 Feb 12
Alternative medicine becomes 'mainstream' medicine when this happens so the debate should really be... should the NHS fund medicine which isn't proven to work yet. Lessons should be learnt from the rise in popularity of alternative treatments. Research suggests that much of their success is down to placebo effects gained from having more time with a doctor and more pleasant surroundings, which although expensive in the short term, tends to pay off (which is why we're starting to see more NHS funding of Alt medicine!)
There will always be commercial pressure from the companies producing these alternative treatments. They're producing drugs much cheaper so have much more money to spend on marketing and lobbying! I'd urge NHS Swindon to stick to it's guns and not give in.
“For Gulf War Illness to be recognised as a illness in it's own right”
by Dick Hilling on 2 Feb 12
There are around 10,000 1st Gulf War Veterans suffering due to taking pyrostigmine bromide,having multiple vaccinations and low grade exposure to Sarin Gas,just some examples of exposure to a variety of agents.
There are a number of 1st Gulf War Vets: in Swindon
“Feedback on Great Western Hospital”
by Kevin McNamara, Communications, GWH NHS FT on 16 Feb 12
Thank you for taking the time post your comments about the Trust and the local NHS in general.
With regards to the issue you mention about the Walk in Centre at Carfax, this service is not managed by our Trust and you would therefore need to speak to SEQOL the organisation that provides the service there. Their web address is: http://www.seqol.org and I am sure they would be happy to hear your suggestions as to how it could be improved.
At the Great Western Hospital we encourage patients to only attend the Emergency Department if it is a genuine emergency, often people attend the department with illnesses that could have been treated more quickly and more appropriately in other health settings i.e. local Pharmacy, NHS Direct or Walk in Centre.
We've got some useful tips on our website providing information on what you should do in an emergency: http://www.gwh.nhs.uk/patients-and-visitors/in-an-emergency
I am pleased you have had a positive experience in other aspects of your treatment at the GWH and I will share your comment with the staff mentioned.
Many thanks
Kevin
“This is what I think about the idea of having GPs in stores like Sainsbury's in Bath which was referred to in the LINk e-bulletin in November. See this story at http://tinyurl.com/c8volw8 ”
by J Davey on 22 Dec 11
On the plus side people with slight phobias of surgery or hospital are more likely to approach a doctor in store. More convenient times and possibly less queues than at surgery. Possibly a "safety net". For example if a patient hadn't had the importance of some symptons picked up by their own GP, a different doctor might make a diagnosis catching things before they get worse.
On the minus side would they be just for drop-ins so could you still see your own GP? How would they incorporate the medical notes if this was the case? Would they be qualified doctors? Would they be from a GP practice therefore being "shared" and maybe overworked?
I am very happy with my own GP but I am old enough to remember having the family doctor when I was a child. He was responsible for us day or night! Impossible for one person now, so many patients.
“Written by a doctor who suffers from cancer and he uses alternative rather than conventional medicine that involves chemo etc. Good article to share with family and friends. ”
by TRICIA NEVILLE on 22 Dec 11
Written by a doctor who suffers from cancer and he uses alternative rather than conventional medicine that involves chemo etc.
Good article to share with family and friends.
Subject: Cancer treatment is about making money...provoking thoughts
I posted this article, which may have some provoking thoughts:
The below is absolutely 100% true and as a doctor I have been telling people this for 15 years now. No one wants to listen. Folks need to wake up. Cancer treatment is about making money. It is a 120 billion dollar a year industry in the United States alone and estimated to be a 600 billion dollar a year industry worldwide.
A successful cancer case according to the American Cancer Society and the American College of Oncology and Hematology means that the person survives for 5 years. Both the American Cancer Society and the American College of Oncology and Hematology admit that a person is likely to survive cancer for 7 to 10 years even if they do absolutely NOTHING. Of course, only the doctors get those magazines - not you, the cancer patient.
Alternative medicine's track record of curing cancer is 10 times higher than that of conventional medicine. Note that I say CURE.
Remember another thing. A TUMOR is just a symptom. It is not the cause of cancer.
Science is cause and effect. Remove the cause and the effect disappears.
I am in my third battle with cancer right now. I have not done any chemotherapy or radiation or surgery for any of my bouts with cancer. I survived leukemia, I survived Non Hodgkin's Lymphoma and now I have Glioblastoma which is supposedly an incurable form of brain cancer. I was given two months to live 5 months ago.
I have been using Chinese herbs, high doses of vitamin C, acupuncture, chiropractic, homeopathy and nutritional changes. Yes, at first it got worse. It had metastasized to my lymph nodes, my lungs and my bones. As of this week, I am happy to say that there is no evidence now of any cancer in my lymph system or my bones. I had 6 tumors in my lungs, now there are only two. The tumors in my brain have shrunken tremendously. I never did any of their chemo, radiation or surgery.
Here is a very interesting statistic that you can only have access to by being a doctor. Every year more than 1,000 doctors oncologists (cancer doctors) are diagnosed with cancer. Less than 10% of them choose to do the treatment that they have been giving to their patients. Sort of like the fact that less than 25% of all pediatricians vaccinate their own children because of the fact that the risk of sudden death or serious side effects from the vaccination is higher than the risk of catching the disease one is being vaccinated for. This is not bullshit people - it is truth.
Medicine is about money, not about your health and the system traps people, especially the elderly, disabled and poor into a deadly treatment regime that puts them in an early grave. Meanwhile, all the jet set billionaires are flying off to Europe and paying big bucks for alternative treatments and getting cured.
Does alternative medicine work all the time? No. Of course not. Nothing works all the time. But there is a reason for that. You don't die until it's your time to die. Nothing can make you live longer than that time.
However quality of life comes into play. Those cancer patients who use alternative therapies for their cancer, yet still die from the illness, suffer a much higher quality of life. They die able to spend time with their families and even recognize their family members. They don't become emaciated like those who do chemotherapy or radiation do and rarely is a person who goes under the treatment of chemotherapy able to recognize anyone for the last few days of their lives. Their bodies become ravaged to the point that you can't even recognize them either. They suffer at a much much higher rate and they have one let down after another as doctors tell them, ahhh - it's looking good, only to tell them on the next visit it's looking worse, you need more chemo and radiation.
What is criminal about this is that YOUR DOCTORS KNOW THIS SHIT.
I took an oath as a physician. I have always followed it. That has certainly not made me successful financially as a doctor because I have consistently refused to go along with conventional medicine's bullshit.
Read the below carefully. It may indeed make a difference in your life.
Rick Cantrell, PhD, MD, PsyD
AFTER YEARS OF TELLING PEOPLE CHEMOTHERAPY IS THE ONLY WAY TO TRY ('TRY', BEING THE KEY WORD) TO ELIMINATE CANCER, JOHNS HOPKINS IS FINALLY STARTING TO TELL YOU THERE IS AN ALTERNATIVE WAY .
Cancer Update from Johns Hopkins :
1. Every person has cancer cells in the body. These cancer cells do not show up in the standard tests until they have multiplied to a few billion. When doctors tell cancer patients that there are no more cancer cells in their bodies after treatment, it just means the tests are unable to detect the cancer cells because they have not reached the detectable size.
2. Cancer cells occur between 6 to more than 10 times in a person's lifetime.
3. When the person's immune system is strong the cancer cells will be destroyed and prevented from multiplying and forming tumors.
4. When a person has cancer it indicates the person has nutritional deficiencies. These could be due to genetic, but also to environmental, food and lifestyle factors.
5. To overcome the multiple nutritional deficiencies, changing diet to eat more adequately and healthy, 4-5 times/day and by including supplements will strengthen the immune system.
6. Chemotherapy involves poisoning the rapidly-growing cancer cells and also destroys rapidly-growing healthy cells in the bone marrow, gastrointestinal tract etc, and can cause organ damage, like liver, kidneys, heart, lungs etc.
7.Radiation while destroying cancer cells also burns, scars and damages healthy cells, tissues and organs.
8. Initial treatment with chemotherapy and radiation will often reduce tumor size. However prolonged use of chemotherapy and radiation do not result in more tumor destruction.
9. When the body has too much toxic burden from chemotherapy and radiation the immune system is either compromised or destroyed, hence the person can succumb to various kinds of infections and complications.
10. Chemotherapy and radiation can cause cancer cells to mutate and become resistant and difficult to destroy. Surgery can also cause cancer cells to spread to other sites.
11. An effective way to battle cancer is to starve the cancer cells by not feeding it with the foods it needs to multiply.
*CANCER CELLS FEED ON:-
a. Sugar substitutes like NutraSweet, Equal, Spoonful, etc are made with Aspartame and it is harmful. A better natural substitute would be Manuka honey or molasses, but only in very small amounts. Table salt has a chemical added to make it white in color Better alternative is Bragg's aminos or sea salt.
b. Milk causes the body to produce mucus, especially in the gastro-intestinal tract. Cancer feeds on mucus. By cutting off milk and substituting with unsweetened soy milk cancer cells are being starved.
c. Cancer cells thrive in an acid environment. A meat-based diet is acidic and it is best to eat fish, and a little other meat, like chicken. Meat also contains livestock antibiotics, growth hormones and parasites, which are all harmful, especially to people with cancer.
d. A diet made of 80% fresh vegetables and juice, whole grains, seeds, nuts and a little fruits help put the body into an alkaline environment. About 20% can be from cooked food including beans. Fresh vegetable juices provide live enzymes that are easily absorbed and reach down to cellular levels within 15 minutes to nourish and enhance growth of healthy cells. To obtain live enzymes for building healthy cells try and drink fresh vegetable juice (most vegetables including bean sprouts) and eat some raw vegetables 2 or 3 times a day. Enzymes are destroyed at temperatures of 104 degrees F (40 degrees C)..
e. Avoid coffee, tea, and chocolate, which have high caffeine. Green tea is a better alternative and has cancer fighting properties. Water-best to drink purified water, or filtered, to avoid known toxins and heavy metals in tap water. Distilled water is acidic, avoid it.
12. Meat protein is difficult to digest and requires a lot of digestive enzymes. Undigested meat remaining in the intestines becomes putrefied and leads to more toxic buildup.
13. Cancer cell walls have a tough protein covering. By refraining from or eating less meat it frees more enzymes to attack the protein walls of cancer cells and allows the body's killer cells to destroy the cancer cells.
14. Some supplements build up the immune system (IP6, Flor-ssence, Essiac, anti-oxidants, vitamins, minerals, EFAs etc.) to enable the bodies own killer cells to destroy cancer cells.. Other supplements like vitamin E are known to cause apoptosis, or programmed cell death, the body's normal method of disposing of damaged, unwanted, or unneeded cells.
15. Cancer is a disease of the mind, body, and spirit. A proactive and positive spirit will help the cancer warrior be a survivor. Anger, un-forgiveness and bitterness put the body into a stressful and acidic environment. Learn to have a loving and forgiving spirit. Learn to relax and enjoy life.
16. Cancer cells cannot thrive in an oxygenated environment. Exercising daily, and deep breathing help to get more oxygen down to the cellular level. Oxygen therapy is another means employed to destroy cancer cells.
1. No plastic containers in micro.
2. No water bottles in freezer.
3. No plastic wrap in microwave..
Johns Hopkins has recently sent this out in its newsletters. This information is being circulated at Walter Reed Army Medical Center as well.
Dioxin chemicals cause cancer, especially breast cancer. Dioxins are highly poisonous to the cells of our bodies. Don't freeze your plastic bottles with water in them as this releases dioxins from the plastic.
Recently, Dr Edward Fujimoto, Wellness Program Manager at Castle Hospital, was on a TV program to explain this health hazard. He talked about dioxins and how bad they are for us. He said that we should not be heating our food in the microwave using plastic containers. This especially applies to foods that contain fat. He said that the combination of fat, high heat, and plastics releases dioxin into the food and ultimately into the cells of the body. Instead, he recommends using glass, such as Corning Ware, Pyrex or ceramic containers for heating food. You get the same results, only without the dioxin.
So, such things as TV dinners, instant Top Ramen and soups, etc., should be removed from the container and heated in something else. Paper isn't bad but you don't know what is in the paper. It's just safer to use tempered glass, Corning Ware, etc. He reminded us that a while ago some of the fast food restaurants moved away from the foam containers to paper. The dioxin problem is one of the reasons.
Also, he pointed out that plastic wrap, such as Saran, is just as dangerous when placed over foods to be cooked in the microwave. As the food is nuked, the high heat causes poisonous toxins to actually melt out of the plastic wrap and drip into the food. Cover food with a paper towel instead. Tricia Neville
My goodness me are we teaching this to our children at school in science and cookery class, so they know about this stuff for the next generation. I will think twice about cooking and storing food. This information is so important to share.
“End of Carer Liaison Team - let's hope the commissioners realise the importance of training”
by Diana Finch on 20 Dec 11
The Demonstrator Site project and Carer Liaison Team did great work spreading good practice through training professionals in health and social care and developing processes to identify and assess carers. But with both these projects now at an end, there is a risk that the good work achived so far will be unravelled. In research into carers' views undertaken at Carers Rights Day, we found most carers still felt that they were not being identified and were not being included in planning or valued as an expert care partner by professionals.
Meanwhile, as K Henson says, Caring with Confidence was found to be very helpful by most carers attending, and funding for more training for carers should also be a priority.
Carers in the UK deliver £119 billion worth of care, and it is in society's interest to enable carers to continue to provide that care - and even to increase their caring role as statutory services get squeezed. But carers themselves need to be able to get training and support if they are to meet the challenges that being a carer brings. Moreover, the full value that carers can bring will only be realised when professionals work alongside carers as part of the care team.
“Reduce prescription waste”
by LINk participant on 4 Nov 11
One item I feel strongly about is a waste prescription medication. There is not a tight enough grip on how its dispensed to patients. When medication changes, sometimes doctors do not delete the old prescription from the records meaning more waste and the need for chemists to destroy the old.
Medicines Waste is a complex issue with a number of contributors, including the one highlighted above.
There was a very interesting review published last year: http://www.dh.gov.uk/en/Aboutus/Features/DH_122051
It is a subject regularly discussed between the LPC (representing Community Pharmacies) and the PCT.
Unfortunately as with all complex problems, there is no single solution......
Thank you for your comment on prescription waste, NHS Swindon agrees and shares your concerns. Prescription wastage is one in a number of generators of medicine wastage. The PCT is currently examining all the issues across patients and carers, GP practices, community pharmacists and care homes to put together an awareness campaign. We have been talking to other PCTS to see what has worked well in other areas and would welcome suggestions.
NHS Swindon has just launched a campaign about reducing waste. Have a look at the Swindon Advertiser article published on 16 December 2011. Copy this link and paste it into your browser http://tinyurl.com/c3palpg to see the article and comments from Adver readers.
“Ref to treatment centre in swindon”
by Gregor Grant on 25 Oct 11
Dear Sir/madam,
I was unsure that swindon had a treatment centre, what does it do? I have MS I am particularly interested in what the treatment centre may be able to provide.
Yours Faithfully Mr G Grant.
Gregor,
I am emailing you separately but just wanted to let you know that there IS a treatment centre for elective surgery at the Brunel Treatment Centre (which is run by GWH) in addition to the treatment centres in Cirencester, Devizes & Bristol. But I think you might mean something a bit different - perhaps services that the MS Therapy Centre (http://www.msswindon.org.uk/) offer may be of more interest to you.
I would have been a bit concerned if I was told to use a treatment centre. Partly because I feel that if there were complications after an operation there would not be so many emergency facilities at hand as at a hospital. Also there does not seem to be much information about these treatment centres. For example who are the doctors and what are their qualifications?
There are four privately run treatment centres run under contract to the NHS by United Kingdom Specialist Hospitals Ltd. You can see more if you copy and paste this link into your browser
http://www.uk-sh.co.uk/our-treatment-centres
The Brunel Treatment Centre (BTC) is part of Great Western Hospital and within the NHS. For GWH the BTC is simply a way to separate the planned elective work from the unscheduled work of the rest of the hospital. You can see more if you copy and paste this link http://tinyurl.com/6nda794
“Diet before drugs Nutritonal therapy is a unique blend of art and science. What counts is what works in human experience. Scientific proof is definitely not always necessary. ”
by jackie habgood on 6 Oct 11
If most of our everyday health problems can be treated so much more quickly and effectively by nutritional therapy, why is it not currently available on the NHS. It would save the medical profession a huge amount of work.
Why are drugs are being given as a temporary fix when so many everyday problems could be eradicated completely and permanently by simply by drinking more water, screening for food allergies, and changing to a more natural diet. It would reduce our drugs bill astronomically, and prevent untold unnecessary suffering.
Example: eczema, asthma & wheezing - dehydration and dairy products are about the most common causes of all this misery, but modern medicine has a different mind set, it does not seriously consider diet in such cases, and never would. Why is it still being allowed to suppress the symptoms with drugs when there is a safe, speedy, cost free natural cure. The market for asthma drugs is bottomless.
BE CAREFFUL: Cutting out dairy products could provoke a severe asthmA attack when you try it again. Simple instructions on cutting out dairy products safely in are in 'The Hay Diet Made Easy' by Jackie Habgood Also read 'Your Body's Many Cries for water' by Dr. F. Batmanghelidj - about dhydration and asthma and much, much more.You will be very surprised at what you read..
.
“Cirencester treatment centre”
by K Henson on 5 Oct 11
Fabulous service! I would always choose to travel 10 miles to have treatment or consultations here as opposed to GWH. Parking is free, you are never kept waiting, staff are only too pleased to help if required. A1 service everytime. Currently waiting for a minor op on my ear and the whole process has been very efficient from start to finish - well done Cirencester!
“ Transport to Treatment Centre in Devizes”
by Mavis Hughes on 21 Sep 11
Why are taxis taking just ONE patient at a time to treatment centres. If patients from swindon were give appointment about the same time surely it would save all this money wasted on individual taxis.
The majority of patients are able to make their own arrangements to travel to the treatment centres. However for those people who have no way of getting to the centres transport is provided. It is a good suggestion that more that one patient should share a taxi and could provide a way of helping to keep down the travel costs. However due to a combination of factors - the various treatment centres on offer, the residential location of patients, times of appointments, length of appointments etc means that logistically it is extremely difficult to match up patients going to the same centre at the same time and living near enough to each other to make sharing a taxi a practical proposition.
In case people are interested so far this financial year 173 people have been provided with transport to attend their appointments.
“A sick person is rarely asked exactly what he is eating and drinking. Anyone who does, ask as I do, receives some surprising replies and it becomes immediately obvious why that person is ill. A natural diet such as the Hay Diet is a biological imperative. To a sick person it is the first essential. ”
by Jackie Habgood on 10 Aug 11
Full details are in 'Get Well with the Hay Diet' by Jackie Habgood, it is a step by step guide to a natural recovery. It works fast.
We therefore need to first consult a nutritional therapist (not a dietitian!) to identify vitamin and mineral deficiencies, food intolerances, and devise the right diet for each individual making us responsible for his own health, in co-operation with the therapist. This would save much valuable medical time and avoid expensive drugs and operations, making very many unnecessary.
Diet before drugs!
Any system of medicine which puts drugs before diet is dangerous and appallingly expensive. Drugs are the commercial approach to illness, palliative not curative, the market for drugs is therefore bottomless.
Complementary medicine is the ancient art of medicine, incomprehensible to scientific minds, it is plain common sense. It was all we had before scientific medicine came in. It is surprisingly powerful, it has been proved over centuries of human experience. It aims to restore every organ to normal function, including the brain.
All this is further explained in my book. I also wrote 'The Hay Diet Made Easy'. Both books are the result of many years of unnecessary suffering.
“5 ways to stop type 2 diabetes”
by Derek Benfield on 13 May 11
The older we get, the more likely we are to get diabetes, specifically type 2. Around 1 in 7 older people have diabetes and these numbers are likely to rise.
Although no-one completely understands the causes of diabetes, if you control the risk factors, you can reduce your chances of getting it.
The facts about diabetes
Since 1996, the number of people with diabetes has increased from 1.4 million to 2.6 million. By 2025, it’s estimated that more than 4 million will have diabetes in the UK.
9 out of 10 of these cases are type 2 diabetes, the preventable form of the condition.
Although we don’t know the causes, there are a number of factors that can increase your chance of developing type 2 diabetes, so by taking simple steps, you can lower your chances of getting it.
1. Lose weight
Quite simply, shedding pounds will drastically reduce your chances of getting type 2 diabetes.
80% of people who have diabetes are overweight, so if you are overweight or obese, it’s time to think about cutting back.
A good measure is your waist size. More than 31.5 inches (80cm) for a woman and 37 inches (94cm) for a man and you need to start thinking about cutting back.
2. Increase your exercise levels
It goes without saying that increasing the amount of time you spend exercising will make you feel better and help towards losing weight.
Research has found that regular exercise can reduce your risk of developing by up to 64%, so it is backed up by science.
Talk to your GP for an idea of some suitable exercises for you.
3. Stop smoking
Most people are aware of smoking’s link to cancer, but not as many understand how it’s connected to diabetes.
Smoking has been proven to increase blood pressure levels, which are known to be a major cause of diabetes.
If you need help giving up, the NHS runs a free stop smoking service.
4. Eat healthily
A diet that is low in fat, sugar and salt and contains a lot of fruit and veg will reduce your cholesterol levels – a simple way to reduce your risk of diabetes.
Studies published in 2009 revealed that eating processed meat ups your risk of diabetes by 40% and more recent research has shown that vegetarians are a third less likely to suffer from heart problems, a stroke or diabetes.
5. Cut down on alcohol
Drinking alcohol can contribute towards the conditions that cause diabetes.
Booze can increase your chances of putting on weight, as it is essentially empty calories. A pint of beer, for example, can be equivalent to a bar of chocolate.
Heavy drinking can also lead to conditions such as chronic pancreatitis, which has a side effect of diabetes.
There’s nothing wrong with a little alcohol in moderation, but excessive drinking can definitely lead to an increased risk of developing type 2 diabetes.
What next?
Get checked out: Type 2 diabetes is, by and large, a condition that affects people over the age of 40, so it’s important to get a check up from your doctor.
They can advise if what sort of risk you have and what action, if any, you should take.
Find out more about the condition from Diabetes UK
“Positive so far...”
by Peter Armstrong on 20 Apr 11
What started out as a unco-ordinated service (possibly due to changeover) has since proved to be a reliable and professional service. 3 different carers to date, but a regular one on weekdays. No complaints so far.
“Fits in A&E at GWH”
by Michael Bateman on 29 Mar 11
My Husband's experiences have not improved, and with him having an accident recently, we had call to use the A&E department at the Great Western, and due to the amount of pain he was in, this caused him to have several fits, whilst we were waiting to be seen, not one member of staff offered to assist, or even acknowledged his condition.
Thank you for taking the time to share your experience. Please do get in touch with us if you would like us to investigate the issue further. We want all patients to feel they received the care and attention they deserve and where patients do not feel this is the case we are always keen to learn how we can do things better.
You can contact us via the Patient advice and Liaison Service (PALS) on pals.team@gwh.nhs.uk
“Make sure that your Doctor,Dentist,Hospital,Nurse,Carer is treating you with Dignity and Care also turning up on time,and staying to the Allocated time,also doing all you request.”
by Tricia on 22 Mar 11
It is Important that you are cared for with Respect also supported in the way you would like to be.This applies to all of you that are being cared for.
If you are not happy with your carer or your service,please pick up the phone and tell your provider. Or get friends or family to talk on your behalf.
If anyone feels that the service they are getting is not being covered in the correct way ,please keep a diary of Events and Inform the Appropriate Service,please notify your Agencies Doctors or Hospital,If you are not happy with the Response you are well within your Rights To take it to The Quality Care Commission,who will look into the complaint ,and deal with it on your behalf,Never be afraid to speak out on Genuine concerns,you are well within your rights to do so.
“Support for completing form”
by Harry Dale on 15 Mar 11
I have had a look at the questionnaire and obviously appreciate that it is difficult to put together something like this that does the whole job comprehensively.
So my thoughts are more around the level of support that will be available to people who may well struggle with this document. It seems fairly complex and I suspect that there are many who will skim over some of the answers because they don’t feel they apply to them even tho they do.
Does the decision making take into account the needs of the “non-professional” carers and the need for respite for them. It seems that the aims are to build up an even bigger “marching army” of free labour to me, as with the whole Big Society thing.
What perspective were you putting this out from, are you one of the authors or looking at it from the side of the customers.
Who exactly is this document going out to, is it every person receiving some kind of support in Swindon or have they already been triaged.
It struck me in the HOSC (the first one I went to) when Peter Malinson was being grilled that no one as I recall focused on asking for visibility of the measures that would be employed to ensure care standards were maintained or improved and the methods that would be put in place to ensure they were. More important I would have thought than delving into the cost base of the contract in this instance.
“My experience of care at home”
by A LINk participant on 3 Mar 11
The latest problem I have had is that they changed the times on my rota at the weekend and didn't bother to tell me. Yesterday evening the carer turned up at 8 pm to get me ready for bed and said she had had another client allocated to her and had asked the office to let me know. They didn't, of course - they never do. This morning the carer who turned up - 3/4 of an hour early - was not the one I was expecting, and also said she had asked the office to let me know. In addition, according to my rota, there are three new carers on the list this week - that will make 11 altogether that I have had.
“my husband and I use an NHS dentist. Despite it being part of the agreed fee, they will never scale and polish our teeth, instead they inform us to see hygeinsit which can be up to £60.00 a visit”
by KH on 14 Feb 11
most people will therefore not bother to go and get this work done because of the extra expense this incurrs.
“I was so surprised to read the CQC report on emotional wel-being as "excellent" as no emotional care is being offered to people who who lose their sight without warning in Swindon.”
by rosemarie phillips on 6 Jan 11
This comment is made with the hope that not only registration is offered but a full rehab is on offer too.
“I am very encouraged to see Diabetes on the website. It should stress that Diabetes is a condition that the person with it takes control of and the medical professionals work with you. They encourage and advise you, but it is a great feeling to know that you yourself are in charge of your condition. ”
by Steve Wakefield on 5 Jan 11
The clinics and GPs are very happy for you to work within parameters and it is a bit like negotiation and it makes you feel included. Medical professionals talk to you not above you or about you.
Do not be afraid of the test if it is offered as your Kidneys are taking the strain of it whilst you are in denial I know.
“Quicker access to local physiotherapy services”
by Gwyneth Weir on 5 Jan 11
Most of my friends aged over 60 have benefitted from physiotherapy for backs, knees and hips. As the issue is mobility (and pain relief) could services be made available at GP surgeries - easier access and take the pressure off GWH - it can postpone operations and /or speed recovery -and take pressure off the acute parking problems
The physiotherapy department already provides physiotherapy at 10 practices across Swindon and there is a base at west Swindon health services. Some GP practices cannot accommodate any more professionals. We have recently set up clinics at Priory Road and Eldene Health Centre.
“People taking Warfarin should be told from the beginning that there exists the possibility of monitoring themselves at home with a Coaguchek machine, in the way that diabetics do with a blood sugar testing machine. There is not enough information out there for people on Warfarin. ”
by Linda Wallan on 4 Jan 11
I have spent four years taking Warfarin. At the start a simple finger-prick at the hospital every couple of days established my optimum INR. After a few weeks this process stopped and instead I had to make an appointment at my local surgery and have blood drawn from my arm by syringe every week or two. I can only use one arm for this, and my veins are getting very scarred. Also, the sense of always being tied to the surgery made me feel like an invalid. Last spring a medical professional of my acquaintance mentioned that some people monitored themselves, but didn't have any further information for me. Delving around, I found I could buy a Coaguchek machine myself and do my own testing through a simple finger-prick: no doctor's appointment needed, no more blood tests through the arm. Freedom at last!
I phone or email the anticoagulant unit my results and they advise any changes accordingly. Now at last I can travel abroad without being tied to a surgery every few weeks.
I know this is not an option for everybody, for starters buying the machine is very expensive. But at least I feel that a patient's attention should be drawn to the possibility of monitoring their INR themselves. Another significant consideration is the amount of time and money this could save the NHS by patients having more control over their condition and releasing clinical resources for people who really need them.
Thank you for your comments, it is really positive to hear from someone enthusiastic about managing their own INR and who has taken the time and expense to seek the best possible solution for their personal circumstances. We often shy away from making some self-care options known because of the personal costs involved and instead spend much of our time ensuring that we can deliver services free to all patients who need it. In Swindon we have commissioned the Great Western Hospital to provide an Anti-Caoagulation clinic, we also commission GP Surgeries to take blood for patients who either do not need or want to attend the hospital frequently, in addition to this we commission a home INR phlebotomist for housebound patients. This ensures that the service is fully provided but you are correct that it requires drawing blood frequently from the patient. Your comment has prompted us to relook at whether there are alternative ways of delivering this to patients or informing them of their options, as a minimum we will be advising GPs of this option so that where appropriate they can make this known to their patients.
“Improvements made at GWH in 2010”
by Geraint Day (LINk steering group member) on 4 Jan 11
NHS foundation trusts were created after there had been a call from some NHS trusts for more freedom to innovate; and for less central control from Whitehall in the case of the NHS in England.
If the plans of the present United Kingdom Government go ahead (and we should hear more of these when a Health and Social Care Bill is published, possibly on January 17) eventually the only sort of secondary care trust in England will be of the foundation trust variety.
The Government's current plans assume that there is a call for more freedom to innovate in NHS funded health and social care.
An excellent example of innovation at a local level is the launch last year of a common entrance point (or Single Point of Access, to use NHS jargon) for people coming to the Great Western Hospital in Swindon. The idea is that people who feel that they are in need of urgent attention do not have to consciously decide if they need to go to the emergency department (ED) or instead to the Clover Centre, the NHS Walk In Centre that is on the Hospital site.
Having trained NHS staff help direct people to the more appropriate place (ED or Clover) is a good use of professional expertise to make efficient use of NHS resources, at the same time - hopefully - as ensuring that people get the most appropriate attention.
More examples of innovation are needed in the NHS generally. This single example of First Great Western Hospitals NHS innovation shows the sort of thing that may be achieved by some novel thinking coupled with practical action.
“There are a lot of creative and positive things around learning disability services at the moment with people being offered more opportunity and choice around what they do in the day. However, future funding and service provision is uncertain which could have a negative impact on current work and development of ideas.”
by Dawn Dixon on 4 Jan 11
Swindon Advocacy Movement works for the rights of people with learning disabilities. We have seen the growth of more opportunities for people and more awareness of what people want and need. Personalisation agenda could bring many positive changes but also challenges.
“I agree that prevention is a good thing, but it's not always possible. However, it's not always too late to turn things around.”
by Anna Cipullo on 4 Jan 11
Exercise is said to increased wellbeing, lengthen life and decrease chances of diabetes and problematic heart conditions. But if it's too late to prevent health problems, is it too late to reap the benefits?
I currently run a number of cycling programmes to help people get back on bikes. If you're looking at increasing your activity levels, cycling is a fantastic low-impact means of exercise that can be enjoyed recreationally and even become a useful transport option.
I offer free recreational Sunday rides around Swindon, 8-week cycling lessons for beginners (free to the over 50 years), and Monday morning health cycling classes that use specially adapted bikes to accommodate physical disabilities or fatigue or balance issues.
Visit my website (www.ctc.org.uk/swindonrides) for more info or email me on acipullo@swindon.gov.uk
Anna Cipullo
Swindon Cycling Development Officer
“Susan's comment brings to mind the relief of seeing several options presented on a mobile hot tray of foods from which a meal can be chosen.”
by Mandy Parsons on 26 Dec 10
Each of us has very personal likes and dislikes; when you are under the weather, food needs to tempt. A choice of what goes on the plate can tip the balance towards choosing what the body may actually be asking for. I know that many people really desire a plateful of vegetables and gravy - even omnivores! - but can't get more than a peas and potato option on some menus. It might even help everyone to get their '5 a day'.
This also helps to cater for a wider range of dietary preferences; vegetarian or vegan or even gluten free diets can be better catered for when foods are separately provided - hopefully producing less waste after meals.
I wonder if perhaps the Toby Carvery idea has a place...
“Childrens dental fees”
by Louise Mullin on 23 Dec 10
A little while ago I wrote to my MP and the Swindon PCT to try and find out what is happening with child only NHS places like the services you offer.
I very much would like my children to go to Ebenezer practice as I feel they are a very good dentist practice. However, like most parents although your charges are not very much, there are lots like these bringing up children that all add up.
Please see the responses I obtained from the Swindon above. From the comments by Annie Naji, it appears that Ebenezer practice should be able to provide NHS dentist treatment.
The child only contract is being changed to 'NHS for all' This means that if we keep an NHS contract we will have to see adults & children, this also means that the NHS can send us all the NHS adults they want, if we have un-used UDA's we HAVE to see them - we cant say ' no, were keeping those for our childrens UDA's'. How the contract works is that we get allocated UDA's (units of dental activity) we get 1000 per year Allocated on the 1st April, each examination is 1 UDAs and treatment is 3 UDAs, we have approximately 350 children which is just about covered in our 1000 UDA's. So if we get adults come & see us and use the UDA's (because we cant turn them away) then we have nothing left for our existing children - as Anne says above we will be out of capacity. There is a possibility that the contract with the NHS will change again in 2012 to offer us something that we can work with, and so will look to take it up again at that time.
The situation with the practice is that from March 31st 2011 they have decided not to hold an NHS contract, which they are entitled to do. I believe the options now available as a result of their decision were explained in a letter that was sent out by the practice to their NHS patients.
Obviously when the practice no longer holds an NHS contract they will not be offering care under the NHS. These decisions are made nationally by the Department of Health and therefore your concerns about private dentists stating they cannot afford to treat patients on the NHS is not something that can be addressed by the PCT, although it will be recorded as a concern raised by you.
“Part of the problem appears to be food which is kept warm for a long time. Is it possible to prepare things in smaller batches? Also can the items be delivered on the plate seperately so that the patient can assemble their own sandwich, decide if they want all the gravy, etc.”
by Susan Pearson on 23 Dec 10
Even though this might seem costly, it would probaly reduce waste overall.
“A more holistic approach at GWH”
by Betty Smith on 22 Dec 10
At GWH they concentrate on the problem being treated but other issues that may affect the patient are overlooked. Perhaps if the patient was asked then deeper health problems could be avoided before they become serious.
We have an urgent need to incorporate alternative and complementary therapies into the health service. Not treating the "Whole" patient is a certain prescription for further problems. This has been understood outside of conventional medicine for many years. We have a wealth of knowledge in these therapies available in Swindon and tyhroughout the country but the PCT has classified them as "Low Priority". Only those who can afford to pay privately are priviledged to be able to use them.
“Since coming back into Swindon management the wheelchair service is really good.”
by vanessa on 21 Dec 10
The team have worked very hard to bring down waiting list times - I hope they get some praise and recognition.
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I wish to express my appreciation for your kind-heartedness supporting people that should have help with your situation. Your real dedication to passing the message all around was really productive and has continuously helped men and women like me to achieve their desired goals. Your entire warm and helpful tutorial means a whole lot a person like me and even more to my office workers. Warm regards; from everyone of us. <a href="http://www.romfordraiders.co.uk/forum/index.php?action=profile;u=20395">http://www.romfordraiders.co.uk/forum/index.php?action=profile;u=20395</a>
“'Getting it Right' conference at GWH.”
by John Roe on 6 Dec 10
I was interested in Derek Benfield's comments on the GWH conference, on providing care for those with learning disabilities whilst in acute care hospitals. I also attended the conference, and like Derek, I was both impressed by the presentations, and with the message that much progress has been made at GWH in improving the standard of care of LD patients. My experience of just a couple or so years ago at GWH when my daughter, who has medium LD, had a week-long stay in hospital as an emergency medical admission, was little short of catastrophic. All the issues she faced were addressed by the conference, which was very heartening. It was also clear that our complaints at the time had been carefully listened to, and had helped influence positive steps towards duty to care appropriately.
“At my surgery you can email and phone in repeat prescriptions...”
by K Ryan on 3 Nov 10
...and request to collect them from either the surgery or a length list of pharmacies in Swindon - this system works extremely well for me and sounds like a very similar idea is being proposed on a larger scale which is great for those who's surgeries do not currently offer the service.
There is still a paper prescription though so would be marvellous to think that numerous trees could be saved!
To reduce the pollution/ number of trees felled in order to produce the paper prescriptions.
Thank you K. Ryan for your feedback, you and a few others have the system you have described but it is not paperless. I have to submit my request in writing, wait 48 hours, visit the surgery to pick up the prescrition then take it to a pharmacy to dispense. Yes I take your very valid point about saving the trees, one I had not thought of. My thoughts were based on costs, efficiency and a much friendlier service for the patients. Well done. Most appreciated.
“Feedback on Cirencester NHS Treatment Centre”
by Norma Thompson on 21 Oct 10
I attended the Cirencester treatment Centre as a day patient, it is a modern unit pleasantly situated within the General Hospital.
I was well received on arrival in reception, and seen in a short time, I was as greeted by the Nurse then taken through to the ward , the lay out of the unit was then explained to me.
The Unit consists of separate beds for Male and Female patients, the ward was very clean and welcoming.
I was given a dressing gown, slippers, treatment was explained ,clinical observations were done, then it was double checked by the Theatre Nurse.
After the Op there was a choice of sandwiches, coffee, tea; I then saw the surgeon, the nurse made an appointment for my next visit and was given advice for my after care.
Staff phoned within 24 hours to check if I was alright, and a phone number was available if I wanted advice or had any concerns.
The Surgical and Nursing staff were very professional, caring, friendly, work as a team.
The booking staff were helpful.
Transport is available in some cases.
It should be noted that the Centre at Devizes is as clean and welcoming as the one at Cirencester; and it can cater for overnight stays. The surroundings at Cirencester were better.
“Swindon & Wiltshire Neurological Alliance”
by James Brown on 19 Oct 10
There is now a broad coalition of organisations and individuals affected by neurological conditions in Swindon. The aims of the group have been decided and action is already taking place, with two events planned and a website that will signpost people nearly ready. For more information get in touch with the LINk office.
“Friendly staff but not very good signage”
by Mrs D. Cole on 12 Oct 10
I am 92 years of age, have poor eyesight but can walk short distances. I must say that I have found some very nice people at Carfax, and the staff are very helpful. I know the property is old but perhaps a few more guide signs need to be placed here and there.
“Swindon needs an ECLO (Eye Care Liaison Officer) at the GWH to point people diagnosed with eye problems, in the right diection in the community - a "joined up service" or clear pathway from GWH to home is missing.”
by Rosemarie Phillips on 29 Sep 10
see above
“Feedback on Carers Liaison Team”
by Chris Smeulders on 22 Sep 10
I am one of a number of carers who have been working with the Carer Liaison Team to try and improve and standardise the process and documentation which identifies carers and, more importantly, their needs to those who can support and help them.
The Team have been good at listening to our point of view and experiences and have taken the time to answer our questions (something most other people do not do). This is particularly welcome at the moment with Swindon Carers' problems and the lack of support from them.
My main concerns relate to the 'power'/ability of the CLT to carry their current work forward and make it count as not all relevant organisations seem to know much/anything about it. Where do they go from here?
From a more personal point of view, as an established carer, I have recently found myself in the situation where there are 'too many' different people willing to identify my needs but the difficulty is getting anyone to commit to actually providing the support!! Do the CLT see it as part of their remit to work on a carer's behalf to either obtain this support/funding or chivvy others (such as the Avon & Wilts PCT)?
“Freshly made fruit and vegetable juices would be good on the menus, daily. Not from cartons; if pasteurised, they are 'dead'.”
by Mandy Parsons on 21 Sep 10
They are a good way to hydrate, they contain multiple minerals, vitamins, amino acids, trace elements, helpful enzymes (often lacking in sick people and often the cause of illness in the first place).
They are easier to take in, especially when the patient has low appetite, painful mouth/throat, difficulty with fibre (juices are minimally fibrous), refreshing to the tongue and can be made of seasonal, local, inexpensive ingredients (ie, now, carrots, apples, kale).
The drinks help intestinal motility, remove toxins, deodorise the body and breath, purify blood (those with green juices also in them; they can taste only fruity when blended with the correct fruits...); they have been shown in programmes like Gerson Therapy to reduce and clear cancer cells as well as other chronic problems in the process. As hydrochloric acid is so often at inefficient levels during illness, it is a good aid to the rebuilding of it in a natural way.
It helps people to take on board the idea that fresh fruit and vegetables really are associated with health and healing.
“Comment on GPs attitiude to epilepsy”
by Jean Rigby on 15 Sep 10
I am a carer for my daughter who suffers from epilepsy and as far as my GP practice is concerned, the support has always been poor, and I can’t say there has been any improvement. I can’t say that my GP practice even acknowledges my status as a carer.
I care for my Partner, whom has Non Epilectic attack disorder, and when we registered at a GP practice, the Doctor even asked what the condition was. Glad to say we're no longer at that practice, and partner is treated at The Burden Center in Bristol, who understand the condition.
As for support in Swindon????????
What Support?????????
“My thoughts”
by Mrs M.E. Exton on 10 Sep 10
From February to May this year due to illness I was unable to drive, so I was only too grateful to be able to avail myself of the service provided by the voluntary drivers for the Great Western Ambulance Service. I found the drivers helpful, they always arrived about an hour before my appointment time so whether I had to attend a clinic or another department at the hospital I never had to rush. When I called the Ambulance Service direct I was treated politely at all times and with kindness. If NHS Swindon is considering providing such a service then they will have a job to better the present one. Perhaps they could liaise with the GWAS.
“NHS Swindon bowel cancer screening programme”
by Mrs Kaye Franklin on 10 Sep 10
NHS Swindon have sent me a letter asking me to take part in their bowel cancer screening programme. What a great idea! I take every screening opportunity that is offered to me, as I feel if the opportunity is given then it should be taken. Everybody has a responsibility to look after themselves and this type of initiative gives you even more opportunity. What is good about this particular scheme is that it allows you to take the test yourself in the privacy of your own home.
To find out more about bowel cancer screening and other cancer screening programmes, NHS England has a website http://www.cancerscreening.nhs.uk/bowel/index.html which is very comprehensive and well worth a visit.
“NHS Dentists”
by Keith Smith on 7 Sep 10
Our NHS dentist retired some 4 years ago. The new dentist procrastinated for a long time, then announced he was not taking NHS patients. There was an investigation, but this did not help us. We registered fairly easily with a new practice in Old Town. Although the treatment was quite satisfactory, the attitude of the dentist was severe, unsmiling, offhand and off putting. The waiting area was cramped. You felt as though you were a second class patient because you chose the NHS. We never went back.
last week we registered with a town centre dentist. This means my wife can attend easily as she can use public transport. What a difference! The reception was area was pleasant but business like. The receptionist was smiling and helpful. Our first visit was a revelation. The dentist was efficient, professional, helpful and empathic. My wife is going to receive the treatment she needs, but has never been suggested to her, before. She had a tooth removed on that first visit. I am to receive the treatment I need and all on the NHS.
The appointments are convenient and only a week apart. The first appointment after registering was less than a week.
Oh yes, the PCT were very helpful in suggesting practices that had spaces and were convenient to where we live.
All in all a very good news message.
“Please do you hire wheel chairs? ”
by Ted & Margaret on 7 Sep 10
If so how much notice do you require? I would be interested to have one from August 10th until 25th 2010. Many thanks.
Hi Margaret and Ted
I am afraid we do not lend wheelchairs but we know who does. The best place to start is the British Red Cross: Tel 853723. Unfortunately the service for Swindon is based in Wootton Bassett. Alternatively commercial providers who may hire chairs include Care Plus Mobility at Kembrey Park, Gorse Hill: Tel 615327; or Hearing & Mobility (formerly KeepAble) in Clive Parade, Cricklade Road: Tel 701313
You may find that Shopmobility based under the Wyvern car park in the centre of town can help but I am not sure whether they still lend manual chairs or how much they now charge for a loan of several days: Tel 512621.
All this information can be found in the Wheelchair Services' draft leaflet. I hope that is helpful. Please let us know how you get on.
“I am totally satisfied with the service my wife receives at the Carfax Medical Centre.”
by Derek Benfield on 7 Sep 10
Pam, being a diabetic, has to take great care with her feet.
The podiatrists give a first class service in the total care of the feet.
Some while ago they detected the start of a fungal infection and recommended that Pam saw her doctor.
A course of treatment was prescribed and within a matter of weeks the infection was cured.
Without the early diagnosis could this fungus have led to more serious problems that diabetics are prone to?
I am concerned that the treatment on offer at the Hawthorn Centre is a nail cutting service and that all people taking up this service should be subject to a screening prior to treatment to ascertain if they are diabetics.
“Whilst Swindon Adult Services do an excellent job in managing adult services as reported by the CQC, I wonder whether a more local service would ensure that the risks of elderly and vulnerable being missed, or falling through the care net might be reduced.”
by Keith Smith on 6 Sep 10
For example, I live in the rural hinterland, research suggests that there are significant number of elderley ladies living alone, who receive no support. I appreciate that may not require this help, but how do we know? Surely a good starting point would be the local doctor's surgery? Support could then be co-ordinated on a shared voluntary/professional basis. This would strike a chord both with the concept of the 'Big Society' and Swindon's own groundbreaking Connecting People Connecting Places.
Mr Smith is absolutely right, the GP surgery in rural areas in one place where people who require support could have that support co-ordinated from. GPs will always refer people to appropriate services when necessary, and if their patient agrees to the referral. It will be good when connecting people, connecting places really ‘gets off the ground’ and those neighbourhood support mechanisms are available for people who want some support on a friendship basis.
With Best Wishes
Jan Trethewey
Acting Joint Director of Commissioning
“One has to be fit to go in for surgery”
by A LINk participant on 1 May 12
I am to be admitted for surgery next week at 7a.m. no transport was offered so I asked my surgery to arrange it.
I have to be ready for 5a.m. in case the ambulance comes early.
One has to be fit to go in for surgery.
“Bloody hopeless!.”
by P-K Gabriel on 30 Apr 12
After an accident that has caused my left arm to be near enough useless, I was unable to pull myself out of the bath and was stuck 6 x hours before managing to get out. I'm a retired widow and live alone. So I phoned my landlord Swindon Borough Council, asking that a shower be fitted. I was told an assessment would have to be made. 2 weeks later someone phoned to ask questions about my mobility. Saying that the waiting list before anything could be done, was circa 18 weeks plus, as there was a backlog of requests waiting to be acted on. Am I expected to
do without means of bathing until then, when all I need is a shower fitted? accident 5th Nov 2011, todays date 30th April 2012.
“I would have thought some daily emergency arrangements at my GP should be made. ”
by A Westrop surgery patient on 23 Apr 12
Three weeks ago I had a fall out of my conventional height bed onto my right hip. There was no subsequent pain until Friday13th April(!). I had a late appointment with a local GP (Westrop Surgery, Highworth). He recommended a visit to A & E, which I did. Several hours later I was released with no particular conclusion but to go back to my practice. I was given some strong co-codamol. On the following Monday I phoned the practice to be told that the first appointment was two and a half weeks away, unless I wanted to phone at practice opening to see if there were any cancellations. As I am elderly and do not wake very early, this was not possible. There does not seem to be a daily doctor on 'emergency' duty at this practice. I think I could have turned up and then waited for an appointment until someone was free enough, but this could be a very long wait.
Dear Patient, I am very sorry to hear that you have had difficulties trying to get an appointment here. We are, as ever extremely busy and so there is a wait for a routine appointment with a doctor. However I would like to reassure you that we do indeed have arrangements in place for patients who need to see a doctor urgently. We have a duty doctor all day every day who can potentially see 28 patients in the morning and a further 28 in the afternoon. We also operate a nurse triage system giving patients the opportunity to speak to our highly trained triage nurses on the telephone; they will assess symptoms and either see the patient themselves or make an appointment with the appropriate health care professional. All of our reception staff are aware of these arrangements and we work with this procedure daily so they are quite experienced in guiding patients to the best options available to deal with their problem.
I would also like to take the opportunity to respond to your concerns about our level of patient involvement. We have a Patient Participation Group at Westrop Surgery which was started nearly a year ago now; we publicised it on our practice website and in the surgery when we were trying to recruit new members. Currently we have around 70 members who elected to be part of a group that receive things from us either by email or letter and 7 of our patients who come in periodically to meetings here in the surgery. At the moment we are working on several recommendations which we identified from a patient questionnaire that we carried out and subsequently discussed with our Patient Group Members. We have taken steps in the last 12 months to have a new website created for our patients and we update that regularly as well as putting messages on repeat prescription slips at bank holiday times to remind patients about when we will be closed during holiday periods. Our GP Dr Stacey writes in the Highworth Link about various illnesses, symptoms to watch out for and giving general advice to patients for conditions which are easier to manage at home. Most recently (only last week) we have produced the first of our quarterly practice newsletters for patients which is available in the surgery and will be published to our website by the end of this week.
I note your comment "Highworth, of course, is a monopoly". As you rightly say we are the only surgery in Highworth, with nearly 10,000 patients who our doctors, nurses and staff are dedicated to caring for and we always try to give the best service we possibly can. As I think we have demonstrated in our commitment to patient involvement we are always interested in feedback from patients and will, where we can, try to improve things.
I hope this helps to make clearer how our appointment system works and reassure you that we make every effort to communicate with our patients. However I'm concerned that there is still the question of an appointment for you and so if you would like to call the surgery and ask for me I would be happy to try to help sort that out for you.
Kind regards
Mrs D Perry
Practice Manager
Dr Lloyd & Partners
Westrop Surgery
Newburgh Place
Highworth
Swindon
SN6 7DN
“Message: Rather gobsmacked to this week receive a letter from council informing that the telecare service for the person I care for is to go up from £5 per week to £10.70 per week. ”
by Mike Rodgers on 16 Apr 12
Have searched to see if can find an alternative, cheaper, provider but to no avail. Guess this is the free market in action?
In setting the 2011/12 budget Swindon Borough Council faced some tough decisions and decided to remove the subsidy from the Telecare service recognising that at around £10 a week the service would still provide excellent value for money. In doing so Councillors were keen to give existing service users as much notice of the change as possible and decided to protect all existing service users for a year from the increase. This protection has now come to an end. However with the introduction of personalisation, eligible service users can choose to meet the cost of Homeline Plus (the new name for Telecare) from their personal budget if that will meet their identified needs and if they are eligible. All service users with a personal budget will be individually financially assessed to see what contribution, if any, the Council will make to their personal budget
“The public ought to be able to have confidence in regulators such as the CQC. The CQC does not have and does not deserve such confidence, according to at least two opinions of the House of Commons and a public audit body.”
by Geraint Day on 5 Apr 12
The item in the Swindon LINk e-bulletin of 4 April that highlights the Care Quality Commission's (CQC's) inspection reports on care facilities is good insofar as it raises the need for vigilance about the quality and standards of services. However, there is also a need for the public to have confidence in regulators such as the CQC. The CQC does not have and does not deserve such confidence, according to at least two opinions of the House of Commons and a public audit body. Far too many quangos such as the CQC have become out of control and perform a poor public service but at very great public expense. And sometimes it is not just national regulatory and support bodies that are poor users of public resources.
Users of health and social care services should be made aware of that by bodies such as LINks. Apart from anything else, public resources wasted on the high salaries and running costs of poor-performing administrative public bodies are simply not available for the provision of care.
“Herbal remedies worked for my gout and my memory'”
by Mr M Purnell on 29 Mar 12
Gout
I take Devil s Claw for my Gout and this has given me
no more Gout attacks and it has also helped with a back pain. 74% of people in Germany take Devil s claw for
Arthritis/Gout
Ginkgo Biloba
After reading up on this herb, I took It for three months and I can say that my Memory and eye sight have improved. I have invested in my own Ginkgo tree and have a leaf a day.This herb is the second prescribed drug in
Germany
“cutting of services...”
by anon on 26 Mar 12
the four hour 'sitting service' for people with dementia currently provided by Swindon carers is having a massive impact on people being supported at home. This service is being reduced to two hours still free of charge. Poor amount of communication prior to inform people of this....
Swindon Borough Council have decided to continue funding the service for current users of the service at their current levels until 31st December. In the meantime, all users of the service will be offered a full carers’ assessment, to ensure that respite needs are met thereafter. Their current thinking is that there will not be a specific Alzheimers sitting service commissioned from 1st Jan 2013.
“I used a variety of local health services to solve my ear problem: feedback.”
by Mr John Palmer on 9 Mar 12
I had hearing aids fitted in July 2011 but from September 2011 I was having problems of wax build-up and infection in the ears. A series of visits to my GP and the ‘walk-in’ centre, application of drops to fight infection and soften wax in the ears plus wax removal improved the situation and provided more ear care information. In January 2012 I had an ENT clinic appointment for examination and suction removal of ear wax (preferred method) and I am now on the register. An audiology appointment enlightened me about hearing aid care and the need for periodic replacement of tubes. I now feel comfortable and aware of what to do and when. It could however, have been improved by providing basic instruction information at the time of fitting the hearing aids.
“Experience of PALS? Fantastic.”
by Peter Ribbins on 7 Mar 12
when my elderly mother had an biopsy in Nov 2001. a tumor was found in one of her kidneys. Now my Mum and Dad are both in their 80s, and are quite deaf. when i asked them what was the next step ,they gave me conflicting answers. Mainly due to the fact that they could not hear what was being said by the Doctor.
So for my peace of mind I contacted PALs. I explained what the problem was ,and they said they would contact my mother to get permission to talk to me about my mothers case. Which they did within a couple of hours. They then rang me back and told me what the next step would be . They said once the hospital had an date for the removal of my mothers kidney , they would let me know. Which they did . They also explained to me the procedure in simple terms so i could relay the information to my parents. This eased the uncertainty , and made my parents less apprehensive.
A lot of the time at PALs is taken up with complaints from patients and family's , but somebody has to speak up for them when they do a fantastic job. It would be a great pity if this service is lost to the people of Swindon
Peter,
Thank you for sharing your experience of PALS. It is so important for us to get feedback from patients, their carers and families on the services that we provide.
I have read your experience out to the team, who have also asked that I express their gratitude. Our objective is to be a source of information and signposting, as well as liaising with the clinical Directorates when experiences have not been as good as we would have hoped. We welcome the opportunity to learn and grow as a service and thank LINk for actively seeking feedback from the communities that the hospital serves.
With Best Wishes,
Elizabeth Daly
Head of Patient Experience, GWH
“Feedback on Urology & Ophthalmology departments”
by David Hewitt on 7 Mar 12
I have found the Urology department to be efficient and in the main stick to their times.
However, the Ophthalmology department is a disgrace. The consultant requested to se eme in 4 months and only by complaining was I able to get an appointment after 8 months. My latest appointment is 6 months overdue and I don't yet have a date for it. Although I have been told it will not be before August.
Hi David
Thanks for getting in touch.
We are dissapointed to hear that you are unhappy with the service from our Ophthalmology department.
Please contact us via comms@gwh.nhs.uk with further details so that we can look into this matter for you and hopefully get it resolved.
“Impressed by the whole team at Cirencester Treatment Centre”
by Graham Carter on 5 Mar 12
I was recently in the Cirencester Treatment Centre for some planned minor surgery under local anaesthetic. I am a little nervous of medical procedures, but I was reassured as much as possible by the professionalism of all the staff - clerical/admin as well as the medical staff. I also visited the Devizes Treatment Centre for a pre-op appointment, where I found the same reassuringly professional and efficient but friendly approach. I should also add that we have a long-standing gratitude for the faultless service our 17-year-old daughter, who is diabetic, receives in Swindon. I know it is fashionable to try to find fault in the NHS, but we should also give credit where it's due.
“I have had several appointments at GWH and the care and service was brilliant”
by Angela on 29 Feb 12
I was put at ease and treated with the utmost care. I had a skin complaint Bowens desease and I had suffered for quite sometime and within 6 weeks of treatment and an excellent diagnosis it has completely cleared.
I did have a camera down my throat which was very uncomfortable but I did receive great support and comfort from the staff who could tell I was very nervous. They were amazing
I do have to go back to have a rodent ulcer removed and the doctor who talked to me made me feel completely at ease.
Thank you for taking the time to let us know about your experience at the GWH. Our staff work hard to provide a good service and, whilst we may not get it right all of the time, but our staff appreciate feedback like this.
Thank you.
“If the patients' medical records belong to the Minister of Health, why do we need a good reason to see them and socondly; recently we have been sent emergency car erecords, if these are inadequate, who will be adding to them and thirdly, who will keep them updated?”
by rosemarie phillips on 29 Feb 12
-
“Toenail cutting service at Clapham Hobbs”
by Linda Law on 23 Feb 12
Excellent service, great staff, best £9.50's worth I've had. Why struggle when this service is at hand?
“Multi-discipline clinics or clinics organised on the same day for patients who need check ups at various clinics ”
by Mike Rodgers on 22 Feb 12
I speak from personal experience as carer for my elderly motrher who has a variety of medical conditions all of which require check ups on different days at GWH. Several of these entail blood tests before attending, and as she is hard to draw blood from this often entails visits to the gp nurse and then gwh who also struggle to get any.
It seems to me that it would be more efficient to take one blood test and schedule appointments for the various clinics one after another to make a day of it at the hospital to get it all done for 6 months in one go.
How much does the existing system cost the nhs in hospital transport, missed appointments through confusion, multiple blood test costs, admin and letters?
There would also be benefits for the patients and carers in reduced transport (also greener), car parking and possibly lost time off work.
In my mothers case she attends;
Diabetic clinic
Cardiology
Audiology
Neurology
Betjeman clinic
Diabetic retinal screen
I raised this issue at the Carers Rights Day and was told it could be organised. To date no-one has been in touch.
Thanks for offering this suggestion on streamlining the way we carry out blood tests. It’s useful to get constructive feedback about how we can improve the way we do things and your suggestion provides some great ideas about what we can do.
I know it can be difficult for patients who have different medical conditions having to make frequent visits to the hospital. I’ve shared your suggestion with a number of the relevant departments, as with most things in a hospital of this size there are many different areas which an issue like this applies to.
Our Outpatients Department do try to arrange appointments for clinics on the same day but not all clinics run on the same days. In addition we do aim to take GP blood tests at the same time as hospital blood tests to try to minimise the chance of a patient needed to have blood drawn twice. Clearly, based on your own experience there is more that we need to do to make it more convenient for patients. The clinical lead for non-acute medicine is looking at what practical changes we can make to our processes to improve things in the future.
I hope this response is useful, it is something we are working hard to reduce the inconvenience to patients from repeated visits.
Thanks again for taking the time to share your ideas with us.
“Footcare service, Clapham Hobbs”
by Mrs D. Clifford on 21 Feb 12
I receive this service at where I live. It is very good and so helpful to those of us who find it difficult to get out and about. It is an excellent service and very much appreciated.
“Thanks to staff in Ampney Ward”
by Lily Hearn on 16 Feb 12
I was in intensive care at GWH for three days and then in the Ampney ward for four and a half weeks. I would like to thank both the day and night staff for their brilliant care. I am now on the mend.
Hi Lily
Thank you for your positive comments regarding the care received on Ampney Ward.
Your feedback is much appreciated and we will pass on your comments to the Ward Manager who will be delighted.
All the best.
“GWH plan to address nutrition problems from recent CQC inspection”
by Ean Coates on 15 Feb 12
I have visited the hospital recently and there is still a problem with the menu-less choice. If there are meant to be three choices and one is what everyone likes, what happens when you are the last to be served and the one you would like has been used up. The other choices you do not like. On a ward I visited there were only 2 salads on the trolley; they were used within seeing the first 10 patients. Not good enough.
Red trays: Some wards are particularly busy and there could be staff shortages. What if on a particular day you have a ward with 12 red trays and only 6 staff to assist in feeding? This would need to be managed. This action plan looks like a paper exercise.
Thank you for the comments. I have asked Linda Webb, Dietetics and Nutrition Manager to respond to the concerns raised regarding the menu-less meals programme. Linda has been quite heavily involved in this initiative and has encountered some of the issues you raise. This has led to Linda and her team working closely with both the productive ward teams and Carillion catering.
The red trays initiative as you mention can be quite challenging for ward areas when they have many patients requiring support and assistance. All ward areas are staffed to an appropriate level and when, at short notice due to sickness or unexpected absences, the levels drop, the teams are backfilled to ensure safety and quality are not compromised. However as you point out, if the number of patients requiring assistance is particularly high this can cause difficulties. Most ward areas have support from volunteers and, as you know, we are very fortunate at GWH to have a high number of exceptional volunteers who work within the clinical areas. Some of the volunteers have chosen to gain further training with feeding and assisting patients with meals. Also many family members and carers choose to support the ward teams with feeding and assisting their loved ones at meal times and will visit specifically at meal times in an effort to be able to do this. We do continuously monitor this and will consider other measures if becomes unmanageable
I sincerely hope the action plan is not a paper exercise as that is not something that I would ever want to be a part of. I hope I can assure you that Nutrition and Hydration is taken very seriously by the organization and is high on the Trust Board agenda. We were very disappointed by the recent CQC visit where it identified some gaps in assurance that patients were receiving fluids appropriately. This has now been addressed.
A number of issues identified on the action plan have already significantly moved forward - the aim of the work plan is to have all work linked with nutrition and hydration under one plan to ensure there is no doubling up on work or work being done in isolation.
The action plan will be a work plan that is monitored by the nutrition steering group* – thereby answerable to the members and ensuring it is not a paper exercise.
*Swindon LINk is represented on the GWH nutrition steering group
“That principle has been explicitly stated by policy advisers to the Conservative Party for years. It has been spelled out on the UK Parliament website for months.”
by Geraint Day on 9 Feb 12
It is to convert the National Health Service and adult social care delivery in England into a regulated market. Of the sort that exist in finance, gas, electricity, water and rail, for example. All areas in which the power of largely useless but extremely costly public regulatory bodies can hardly be expected to be described as having defended the public interest in recent years. Much of what the well-paid public administrators in those public regulators actually oversee and pontificate about is how much the year on year price rises to hit consumers is going to be. When they are even larger than usual the same bureaucrats wring their hands. Not much more. And have they affected the inevitable price rises?
Yet the UK Parliament website very clearly compared the Bill's intentions with those markets. Do the people of England really want to see health and social care treated in the same way as those other areas of life?
“Unopened medication”
by John Green on 1 Feb 12
Why can't these be recycled? No explanation is given in leaflet.
I agree. It seems criminal that brand new medicine is discarded.
The medicines supply chain is one which is strictly controlled to ensure the quality and safety of the medicine.
Each medicine in its original packaging should be able to be traced back to its original component parts using a paperwork trail. This is the only way that you know that the tablet is what it says on the box.
Medicines which have left the pharmacy and been in a patient's possession are now outside of that trail: there is no guarantee that the medicine returned is not a fake being "smuggled" into the supply chain, nor that the medicine has not spent the last six months sitting on top of the boiler or otherwise unsuitably stored.
While the majority of returned medicines are perfectly genuine and useable, the fact that we cannot be SURE of this, makes all unsuitable for re-use.
Hope this makes sense
“to involve expert outside bodies, such as anaphylaxis uk, to advise catering staff and ward staff how to manage food allergies for admitted patients”
by ann fazey on 9 Jan 12
my daughter is anaphylactic to nuts and during a hospital stay it was worrying how little the staff appeared to know about allergy. The staff tried very hard to give her safe meals but i was surprised how little they knew and how hard it seemed to liaise between kitchen and ward.
i also had a look in the public restaurant and everything seemed to have a nut allergy warning which is so unneccessary.
Hi Ann
Thank you for your comments, we have looked into your concerns regarding staff awareness of food allergies at the hospital.
We do have a separate allergy aware menu, with the meals supplied by a specialist company. Our Ward staff are advised by our Nutrition and Dietetics team to serve the meals still sealed in their original pack so that patients are confident that there is no cross contamination.
If the allergy is not too severe the staff will plate the meal if the patient prefers, although in the case of anaphylaxis risk, as with your daughter, it is safer to leave it sealed.
The staff should also serve patients their meals on a green tray to highlight the patient’s need of an allergen free meal and our Children’s Unit also have access to this menu and follow the same process.
Our staff have undertaken training in managing food allergies, however from your comments it appears that further awareness training is needed in this area, and this has been brought to the attention of our Nutrition and Dietetics Team. We always welcome feedback from patients and their families, such as yourself, as it allows us to identify the areas where we’re performing well and the areas where we need to improve.
If you have any further concerns or questions please contact our Patient Advice and Liaison Team (PALS) who will be able to help. You can contact them directly on 01793 604031 or email pals.team@gwh.nhs.uk.
“My experience at Great Western Hospital was such a positive experience. ”
by J Davey on 22 Dec 11
I had occcasion to visit Great Western Hospital early this year (2011) to have breast cancer diagnosed. I found it such a positive experience. The staff were so kind and helpful. I am very grateful. I do hope that either Swindon or Salisbury get radiotherapy machines (better still, both). I had my radiotherapy at Bath hospital and everything went fine; but if the machine had broken down we would have had to travel to Southampton 20 times. Obviously I was grateful to have it done anywhere; but extra travel can make it more of an ordeal.
I have just come across this post and was keen to respond on behalf of the Trust to thank you for sharing your positive feedback with us. Our staff work hard to make a difference for patients and it's good to hear they made it a positive experience for you. My apologies that we were not alerted to your post much sooner.
The Trust recognises how important the issue of Radiotherapy is for local people, particularly those who have experienced the journey up the A420 to Oxford for treatment. Working with NHS Swindon (the body responsible for Commissioning Radiotherapy services) we are committed to actively explore a local solution working with another provider that has the experience and expertise of providing a Radiotherapy service. I am sure that as plans progress you will see information about it in the local press.
Thanks again for taking the time to write.
Bext wishes
Kevin
“Prescription Waste (suggestion) Patients on Asprin = prescription”
by N Barnicle on 20 Dec 11
Cost of Bottle of Asprin about £1.00 for 50 75mg.
This would last 2 months suggest to patient these only cost about such; why not buy them yourself. Chemist always ask are you on anyother med: anyway. Save on Dr writing and chemist despensing @ £7.40 an item.
So many people over 60 on free prescriptions would be only too pleased to pay such a little amount. Or items costing under £2.00 Drs to say same to patients.
Say in Swindon alone I.000 @ £7.40=£7.400 just 1 example.
“caring with confidence programme was brilliant”
by K Henson on 17 Dec 11
enabled lots of carers to identify their own support needs and feel empowered to continue within their caring role
“You do not do what you say. I have been waiting for a hip op that has been cancelled twice this year and your hospital is not as clean as you say it is. All you do is waste tax-payers' money and you do not listen to us all. All you are doing is giving lip service to us. It is time you did more for us. I have come from an area with a hospital that has done better than you.”
by Thoma Jefdfery on 2 Nov 11
You need to be more helpful than you are and stop ticking boxes saying that you have done what you say but in real terms you have not. This is In ALL of your hospital wards you cant go on saying that you are when you are NOT.
“There is a problem with the posters”
by Jaginder Bassi (Director Swindon Racial Equality Council) on 11 Oct 11
Read the posters and there are problems because you don't need to be British to be settled. One can be citizen from another country but have settled status and therefore entitled to free NHS treatment. It seems that this will add more confusion.
“We have absolutely no idea how we can obtain help with living independently. We intend to live, and die, in our own home without going into hospital or a care home.”
by E.M.I. Harries & R.E.Moxon on 5 Oct 11
As retired nurses we are appalled at the general care of the elderly in hospitals and have no intention of being treated with disdain. We are fully aware that not all nurses are neglecting their patients but, in our opinion, there should not be a single nurse that cannot be trusted to give all their patients the care that they nedd 100% of the time - or at least attempt to do so !!!
“The service I have had to date has been excellent”
by Richard Fuller on 25 Sep 11
I was brought a new chair without asking for it as I already have my own because the one originally supplied was too heavy to expect my wife to assist I just had to find the money to buy. It will be useful as the one I purchased does not fit within all doors in the house and there are occasions when it is necessary with my legs not functioning at all. I am able to cope ith a Zimmer on occasions when necssary
“Problems With Care Staff”
by gregor grant on 16 Aug 11
The carer must stick to the time on the rota, and not come earlier or later without phoning first. communication is important with carers, especially when it comes to regular carers going on holiday or changing shift, therefore communication must be improved.
How can they stick to the time on the rota when no travelling time is allowed between visits? Certainly communication must be improved and, in theory, the carer should phone when they are going to be late. My experience, some months ago, is that they didn't do this - probably because they are late so frequently! And even if you are informed about a delay, it can still be very upsetting if the carer turns up an hour late. The carers are exploited both by the care company and the borough, because both bodies know perfectly well that the private care company can't do the job properly for the money that the Borough is willing to pay. I am told that most care companies have a high turnover of staff and quite a high rate of absence due to sickness, which means that rotas often don't reflect what actually happens. Dring my 2 months with care staff from one of the private care companies I had 14 different carers!
“You are joking?”
by Doh! on 8 Jun 11
One of the most arrogant unhelpful "services" I have experienced.
“Just used Choose and book it to make my NHS appointment at GWH. ”
by Bryan Hutchinson on 4 May 11
Very easy and user friendly - a great improvement
“D.N.A.”
by Derek Benfield on 12 Apr 11
Did you know that DNA stands for Deoxyribonucleic Acid?
Of course you did but did you also know that it can mean Did Not Attend!
This is often written on patients notes or used in communication with patients such as appointment letters.
A patient’s non attendance at appointments may be used to discharge them from care, dependant on the particular N.H.S. Trust policy.
So please do your best to keep your appointments or, if necessary, cancel them giving as much notice as possible.
“Reporting hate crime”
by Norma Thompson on 22 Mar 11
If anyone wants to report a hate crime etc, it explains it all: http://report-it.org.uk/home
And it is often forgotten that hate crime can also manifest towards those with disabilities. See here: http://www.cps.gov.uk/news/press_releases/110_11/ for how prosecutors "are still in the foothills when it comes to prosecuting disability hate crime."
“Support in filling out form?”
by Jenny Bassett on 15 Mar 11
At first glance, I thought the form looked rather daunting! 24 pages of questions could 'frighten' even a fairly sane person like me. Anyway, I looked through it, and realised it could be completed fairly quickly after the initial personal details are given, as most of the questions only require a 'tick box' answer.
However, dependant on the mental ability of some of the people filling in the form, I think many people would need someone to help them even with the tick-box questions.
I tried to put myself in the position of a person of limited mobility, and with no family in close proximity to help them. I think the colour coding of the questions is helpful, I would expect to complete one or two sections at one 'sitting'.
“NHS Swindon explain hygienist costs”
by Annie Naji (Head of PALS) on 8 Mar 11
Teeth cleaning IS available on the NHS – as I said previously a scale and polish is available under Band 1 treatment but if someone needs extensive periodontal care (extensive scaling) this can be done under Band 2 charges if the treatment is clinically necessary.
If the dentist considers that the cleaning is for cosmetic purposes then charges can be applied. Some people choose to see the hygienist as they want their teeth to look good and have staining removed. There is no recommended number of times to see a hygienist because it depends on the individual’s care of their teeth and the condition of their gums.
If a patient is directed to the hygienist they should ask the question ‘is this treatment clinically necessary?’ – and if it is they can ask for it under the NHS. If it is not clinically necessary they can ask why they are being sent to the hygienist and then decide whether to pay out for a clean.
The issue here is for patients to be aware of what is available on the NHS and that paying for a Band 2 treatment from the dentist is probably about the same as paying for an appointment with the hygienist.
“Dental hygienists and the NHS: A report.”
by John Webb on 14 Feb 11
You can see my initial report by typing the following address into your browser bar http://tinyurl.com/3rntf4p; but in summary I would say the lack of a clear message – and the wide range of options – from no Hygienist service offered to multi-year bookings recommended cannot be good for the patient, nor in the medium term for the dentists.
For a typical person – is the case for the Hygienist cosmetic, healthcare or prevention? The answer to this question could lead to a more clearer positioning of Hygienist services.
i.e if primarily cosmetic then private only is quite logical and maybe additional services should be more actively promoted – teeth whitening etc.
If primarily for healthcare reasons then it would be more logical for it to be fully offered on the NHS.
If primarily for prevention then maybe a mix of private and NHS would be the way forward with at least one visit a year being available on the NHS and extra options being available privately.
If you want to use any of the above in the more general article i put together please feel free to do so.
In view of the wide range of provisions and presentation of Hygienist services I recommend that the next stage is to try and work with the PCT to produce clear recommendations, and/or a working committee to look to the future to put together a fully financially viable plan for a co-ordinated and consistent approach to Dental Hygienists.
“The community rehab service needs further resourcing and better organisation. ”
by Julie Talbot on 7 Feb 11
There is an 8 week (or so) waiting list which I have been told is for routine cases, once people have had an initial phone assessment. Once this happens the person should be given an appointment date. The current system appears to have built in delays and the communication processes don't seem to be as robust as they should be. Community rehab is a key element of prevention as well as reablement, and 8 weeks delay is not at all good.
“I have a close relative with diabetes. According to Diabetes UK she should have access to a dietician. Although she has asked this has never been offered by her surgery.”
by Keith Smith on 5 Jan 11
Although she is eats a 'normal' diet, obviously paying attention to her sugar intake, she often wonders if there are other ways she could improve her diet. A trained person should be able to answer those questions in greater deatil than the practice nurse.
It is fairly standard practice for patients to be referred to a dietitian, certainly when someone is newly diagnosed. This enables individual care and advice. There are hospital and community based dietitians. NHS Swindon have a community diabetes nurse who can offer and access advice if you do not get a referral via your GP.
“I spent some weeks in hospital with infections, loosing a lot of weight due to the condition. I had excellent care with the nutritionist and was able to talk about how to deal with the problem best, in hospital and when I got home. I think educating patients on the subject would help, I am a cook and understand the important of nutrition and well balance meals as well as the importance of gaining weight like it was in my situation, other need to loose.”
by Chonette Taylor on 5 Jan 11
Educating people is provably the most effective way to solve some problems, just like now every body knows they have to wash their hands and use the gel before they enter hospital or even have a small container in their hand bag to use in public places, that campaign seem to have worked. I feel educating people on nutritions and how important a good balance diet is will make people aware and responsible for their own diet.
“why not hold healthy eating awareness raising events or roadshows showing people how to prepare healthy meals on a budget. ”
by Paul Dixon on 4 Jan 11
not everyone knows how to prepare fresh meals. its easy to buy expensive takeaway food, but fresh food prepared yourself is more healthy.
Swindon Borough Council fund ‘Healthy Cooking on a budget’ classes in venues around Swindon. It costs £2 for ingredients only; participants can taste and take home what they’ve cooked. Free crèche. Contact: Dawn Prosser on 01793 616489. Email healthyoptions@virginmedia.com
“there should be emails to contact all the people and their phone details where as you can reach them at anytime when missed them to make appointments and for info needed”
by joe marsiglia on 4 Jan 11
its the easy way to get in toutch with people and stay up to date
“More accessible information for people with learning disabilities is needed as standard practice.”
by Dawn Dixon on 4 Jan 11
No enough accessible info. available.
“Difficulty in getting a referal to GWH for eye operation.”
by Matthew Pearce on 4 Jan 11
I suffer from a genetic defect with my eyesight. The family has a history of Cataracts.
My optitican (D&A) suggested I visit my Doctor to have a referal to the hospital, meanwhile my surgery (Old Town) six months later stated it was for the optitican to recommend I go to the hospital for surgery.
Can I refer myself? If I go for another eye-test, I will have to pay for the check-up... it all seems to me to be a money making exercise, where the patient has a price afixed to his head!
Dear Matthew. I am sorry you have had difficulities. NHS Swindon does have a system where accredited opticians can refer for cataract surgery but this is dependant on each individul patients clinical circumstance. We would be happy to investigate what happened to you. If you would like us to, please contact PALS: palscomments@swindon-pct.nhs.uk
...A comment regarding referral for opthalmology. In 2008 I had excellent treatment for a cataract (from Mr Smith at GWH) and if I choose to have the second cataract done, I would much prefer to attend GWH, providing there is no deterioration in its standards. I know someone from Swindon who had to be at a clinic near Bath for a cataract op at 7.30am! - how can patients without cars do this?! (I went for my op at GWH on the bus, and my husband collected me when I was ready - so much easier). I hope the eye department at the GWH is not being run down in favour of these private companies.....
“Arrange more funding and transport for organised sessions in sport. I manage the Delta tennis centre and run sessions for wheelchair, deaf and adult and junior with learning difficulties.”
by Gail Light on 4 Jan 11
Excercise, sport= fun and fitness helping to prevent obesity and related illnessess. It also helps with social skills and integration.
Comments from parents of children with disabilities inspires me to look for funding to subsidise tennis coaching for those who would not normally think of excercising.
Sessions often run, but people can not get to the centre.
Please think about alternative sport to give people with all conditions a chance to try this sport or other ones.
Regards
Gail Light
Tennis Manager
“Persuade food manufacturere to stop lacing our food with sugar, salt, fat and other aditives”
by Marion J Evans on 23 Dec 10
These things are not necessary They are bad for us as they are addictive or/and build up in our system They must have and adverse effect on our health
“I'm glad to see that you speak of educating practices - I have a diabetic neighbour who is now a double amputee because his GP didn't think pains in his feet were worth investigating.”
by Susan Pearson on 23 Dec 10
Educating GPs is important, thogh obviously getting the patient to act on the advice is also key.
“Dentists to be trained to deal with those who have learning disabilities”
by Brian & Joyce Healey on 22 Dec 10
Our son has learning disabilities and dislikes going to the dentist. He has needed a filling for two years but every time we take him he resists the treatment he needs. Perhaps if dentists were trained to deal with these types of situations it would be better. We are trying again soon.
“Maybe you can give links to self helps groups here or elsewhere on the site”
by David Wray on 22 Dec 10
With my MS self help group hat on I know that our and other groups can give valuable information to sufferers of conditions that may not be easily available through the NHS. As a result we feel that we help save unecessary time spent by the NHS dealing with problems we can help with.
We are making some improvements to the LINk website early in 2012 which will include links to various sites. We are sorry that it has taken so long to do this.
“Pastoral & spiritual care for those with learning disabilities”
by John Roe on 6 Dec 10
GWH has a chaplaincy, which of course is there to offer such care, alongside medical care. I would value a conversation with interested parties to explore this vital area further.
As a Christian minister, who has a special interest and involvement in the spiritual support of adults with LD, I am conscious that this is an area that historically been denied those with LD, particularly those who have or are in degrees of institutional / residential care. My experience is that those with LD have an equal, if not heightened awareness of their spirituality and mutuality in pastoral care in the widest sense. I would encourage a conversation with interested parties, including those at GWH to explore further this important area.
A good point well made John. I will talk to Jo Osorio and perhaps we can progress this through LINk.
John raises a good matter to discuss and reflect upon for service improvement. We will need to identify the issues and then develop action plans and ways of delivering pastoral/spiritual care to people with Learning Difficulties. Since the original posting of this matter on the LINk website we have made arrangments to explore this further.
“There seems to be a gap in support for young people with disabilities as they approach adulthood. They experience difficulties in accessing the services they need. While they’re in the education system, it’s fine; then suddenly the provision seems to fall off a cliff. The Transition Information Network aims to bridge that gap. ”
by Robert Buckland MP on 25 Nov 10
Recently I attended the launch of a new website by The Transition Information Network to help young people with disabilities. ‘Transition’ sounds like a bit of jargon, but it’s a way of recognising the growing challenge of helping disabled youngsters as they move out of school into the adult world. At that stage there seems to be a gap in support, and young people experience difficulties in accessing the services they need as adults. While they’re in the education system, it’s fine; then suddenly the provision seems to fall off a cliff. The Transition Information Network aims to bridge that gap and I know that in Swindon there’s already recognition that we need to work on this. We should be looking at the provision process as a whole, not splitting it between childhood and adult care. Most importantly, we should provide young people with personalised budgets so that they can access the specific care they need. It’s vital to recognise that a one-size-fits-all approach will not work for everyone. A number of major charities were represented at the launch, and we discussed how we can work with service users to improve support and provision for young adults with disabilities in the future.
Transitions: Here is an update on work in Swindon on improving the Transitions Process between child and adult services for young people with additional needs ages between 13-25 years old:
Background: The National Transition Support Programme was implemented as part of the Aiming High for Disabled Children initiative – a chance for local areas to assess and improve the transition from Children Services to Adult Services for young people and their families. In Swindon this highlighted that a multi-agency Strategic Management Group, including parents and carers, should meet regularly to develop the work around transitions. One of the first actions was to compile a Transitions Protocol.
Transitions Protocol: Following a great deal of work and consultation with both parents and professionals a Transitions Protocol has been developed. The Protocol is a document that can help staff in different agencies, in partnership with parents and young people, to work together to plan the journey of a young person with additional needs into their adult life. The Protocol will be used by all agencies to ensure that there is a consistent approach to transitions, and that families get the best opportunities and experiences.
Transitions Development Worker: A Transitions Development Worker was appointed until the end of March 2011. She worked with professionals, parents and carers and looked at ways to improve communication between services by holding multi agency discussions. She also worked on the development of a new transition planning system that focuses more on the young person and their needs. Another aspect of the Transitions Development Worker’s role was to develop information and training in understanding effective transitions available to young people, parents/carers and professionals. Training days have been set up to support professionals in applying the protocol in practice.
Information Booklets: This document will explain the different steps along the way and give an overview of the people who can support families through this journey. This document was developed from information contained in the Transitions Protocol
Transitions Event: The Transitions Event on Friday 28th January is targeted at both Parents/Carers of disabled and vulnerable young people and professionals who support them and aims to introduce the latest version of the protocol and allow teams to showcase their services in a multi agency forum.
Support Services: leaflets from various services for young people with additional needs between the ages of 14-25 years old have been collected to provide parents and professionals with further information about available services and will be made available along with information booklets an the protocol on the transitions section of the Swindon Borough Council Website in April 2011 (www.swindon.gov.uk).
“I think this is a wonderful idea for repreat prescriptions. ”
by Sue Ash on 3 Nov 10
Getting to surgery to 'post' your repeat prescription is always a problem - & then again to collect it 3 - 4 days later. It would help with errors/anxiety/panic in planning/running out of essential medication.
Physically getting to our Surgery is difficult as it involves catching 2 buses within Highworth from where I live or getting the car out & all pollution, cost etc. that involves! Electronic prescriptions would be a godsend in the icy/snowy winter conditions.
One always seems to get tangled up with folk coughing & sneezing, coming to & going from the very busy surgery reception for appointments. There would be no need for the exposure/unwanted contact with electronic prescriptions.
Very pleased to hear your positive feed back Sue.
The project board has another meeting on 30th November, hopefully just to finalise the processes and procedures. We then need to send our submission to the Secretary of State who I feel certain will give us the go ahead for April 2011.
Again many thanks.
Derek
“Start at the beginning; make it more evident and clear to people how important hydration is. Then invest in a decent filtration system for tap water. (Tap water still retains hormones, drugs, contaminants etc) Then, encourage the body to hold that water by taking in enough of the minerals in an unrefined sea salt to hold it in and around the cells.”
by Mandy Parsons on 20 Oct 10
Water is crucial for absolutely every aspect of our bodies' functioning - right down to our eyelashes.
As soon as the water level in the body drops, water is taken from tissues, muscles and the bloodstream - up to 8% comes from blood, causing the blood pressure to rise because there is less fluid in the vessels that need to tighten up to maintain flow.
In the Betjeman Centre, there is already a chart showing how much water each of us should be drinking to maintain a reasonable hydration level. As you may not know of this, it suggests you weigh yourself in pounds, halve it and drink a fluid ounce of water for every pound in half the body weight - daily. For most people, this means 3-4 pints (so if you weight 140 pounds, drink 70 fluid ounces/3.5 pints).
It is especially important, in my and many others' views, that our clinicians understand the role of unrefined salts in our bodies. Many seem to think that salt only means 'sodium chloride'. Table salt is highly toxic; it is generally provided as a leftover of commercial productions and then 'enriched' with iodine. Sadly, this is then heated to 1,200 degrees or thereabouts, denaturing outright any useful iodine. And then we need to make sure it flows correctly at the table - so some aluminium hydroxide or perhaps silicate may be added. Aluminium is implicated in brain damage and cancers. It is very likely that the prepared foods that are brought to the hospital for more heating are providing plenty of table salt.
I am concerned that the message about 'reducing salt intake' is dangerously confused with 'reducing table salt' so that people are forgetting that we should have salty sweat, tears and blood.
“Feedback on Electronic”
by Derek Benfield on 18 Oct 10
I am sitting on the Electronic Prescribing Service Project Board on behalf of LINk .
The N.H.S. is introducing a national Electronic Prescription Service (E.P.S.). This is part of the N.H.S. National Programme for Information Technology and when fully implemented will enable a patients prescriptions to be sent electronically from their G.P. to the pharmacy, of their choice, and dispensed ready for collection.
Some of the reasons for changing from a paper-based to an electronic system for prescriptions are:
1 1.5 million paper prescriptions are issued nationally every working day and this figure is predicted to rise by at least 5% per annum, so a more efficient and consistently accurate system is required.
2 About 70% of prescriptions are now repeats, so we need a system designed to handle this pattern of prescribing efficiently.
Impact on Patients.
Most patients will be issued with a ‘token’ prescription which will not have a visible signature. They will then be invited to nominate a pharmacy of their choice.
Before any changes are made various posters and leaflets will be displayed in surgeries and pharmacies. Patient leaflets will also be available in a variety of languages, Braille and audio formats.
When the system is finalised and up and running, it will reduce the need for patients to visit the surgery to collect repeat prescriptions.
I firmly believe when this system is finalised it will save many hours of unnecessary work for the G.Ps. and pharmacists and also the patients. and become more efficient. If you have any questions then please comment on my post and I will respond.
“Access to NHS Dentist”
by Louise Mullin on 6 Oct 10
I am very concerned regarding proposals to withdraw free NHS dentistry funding for children that do not attend a denstist that is wholey NHS funded. Typically Swindon does not have many NHS dentists and from my own personal experience the NHS dentists have not been of the highest standards, so I attend a private dentist in Old Town , Swindon . If I could find a NHS dentist that I could trust, I would use an NHS dentist but sadly I have not.
The practice I attend is a very good dentist that also offers free NHS dentistry for children and I have started taking my son Kyle so that he gets used to visiting a dentist at an early age. I do not have the best memories of visiting a dentist as a child and do not want our children to suffer that too. My dentist has recently advised from next year Swindon PCT will be withdrawing free NHS dentistry funding for those practices that are not wholely NHS funded. We will find it very hard to find the money to pay for the dentist for our boys on top of everything else bringing up children. Its hard to find the money to pay for ourselves let alone the kids. I would prefer to send my children to a practice that I attend so that I know they will be having the best possible care and the whole experience of visiting a dentist is something they enjoy (as much as possible of course).
I am not sure if this is purely Swindon PCT or whether this will be Nationally. I do not know how many children visit a private dentist for NHS treatment but surely these are not big numbers and therefore is not a big budget saving scheme.
Do we really want a whole generation of kids not going to the dentist and having very bad teeth?
I understand with the debt we are in that there needs to be cuts but it feels like its the welfare of our children should be a priority wherever possible.
I have discussed the situation with the Dental Contracts manager at the PCT on Wednesday and he informs me that from April 2011 the PCT is converting child only dental contracts to ‘NHS for All’ contracts that cover both adults and children. The PCT has not withdrawn any child only contracts so a dentist is still free to treat children on the NHS even after April 2011. There is no reason for a dental practice to decide not to treat children on the NHS unless they are out of capacity.
We would be interested to know which practice is saying this to you. The PCT has made a huge investment into NHS dentistry in Swindon and anyone wishing to obtain NHS dentistry can do so. I have attached the latest update list of NHS dentists who are taking on new patients which I hope you will find helpful.
“Excellent service at Carfax”
by Margaret Sanders on 23 Sep 10
I am absolutely delighted with the service I receive at Carfax Health Centre. Without fail the reception staff are friendly and accommodating, which must not always be easy due to the volume and variety of people they have to deal with. I am very happy with my GP and am always able to get an appointment.
“Remove the monopoly granted to Jephson's of Wroughton.”
by Gordon Hayward on 21 Sep 10
My medication was supplied quickly and efficiently by my surgery in Chiselden until the health trust redrew the map of areas eligible for surgery dispenseries to include my home area.
Now, despite being a mile and a half from the nearest pharmacy, the convenience of collecting from the surgery has been removed and I am either forced to collect the paper prescription and take it to a chemist of my choice or surrender to a cartel or monopoly situation.
This came about due to the health trust trying to enforce labour party policy before the legislation was passed so that they could look efficient to their paymasters.
Efficiency of the system or patient need was of little interest - the politicians had to be pleased.
As the legislation was not passed and we have a government that will not pass it, can we revert to a system of patient choice?
Gordon Hayward
“Too many professionals at Carers Liason event”
by Ann Eavis on 15 Sep 10
I was only able to attend the first gathering at Lydiard, and left feeling rather overwhelmed by the "professionals". It seemed that quite an amount of discussion had already taken place, and I was not sure my contribution was relevant. There were only one or two other carers, I think. I have not heard anything since on any outcomes that might have been decided.
“The Carers Liason Team helped a great deal”
by Jean Rigby on 15 Sep 10
My daughter went through a very bad patch a few months ago with her epilepsy and the effects of her medication. The family reached crisis point. Since being put in touch with the Carer Liaison Team, several things have happened to improve our situation. I have finally had a long overdue carer’s assessment, have taken part in a Caring with Confidence course where I have met other carers in similar situations. From feeling isolated and despondent about life, I have started to have glimpses of ‘light’ – my caring situation hasn’t changed, but I feel more supported.
“Grateful for service”
by Thelma Taplin on 10 Sep 10
I am very grateful for the service from time to time, as I am 85 years old and have mobility problems. However, I am reluctant to ask for the service as I realise that budgets are very stretched. Some people seem to think that this service is a right, but I do not think this is so! I would be very willing to contribute to the cost of the service but maybe it would be difficult to administer.
“Responding to possible budget cuts for day care centres. ”
by Brian J. Osbourn on 10 Sep 10
As a father of a 30 year old son who has Down's Syndrome & Learning Disabilities and who uses One Step Ahead, the news could not be worse. A few weeks ago I arranged a visit for Robert Buckland MP, Justin Tomlinson MP, and Councillor Peter Mallinson who all agreed and stated on their visits that the staff and carers at One Step Ahead do a fantastic job in supporting adults with learning disabilities and the service provided by One Step Ahead is vital in their work and support of such adults.
Yet just a few weeks later Councillor Mallinson states (among other things) that “the whole idea of going to non-building based centres is to get away from the old Victorian way of institutions where you get all the people with learning disabilities and put them in the same building every day…Some people have been going to day centres for years and years and possibly don’t want to change, but there is always resistance to change.”
This ignores the widely accepted fact that those with learning disabilities need routine, routine, and more routine in order for them to feel safe; and being inside a building is key to that. In addition to this One Step Ahead not only provide a life-line to many parents and carers, they also save the council a huge amount of money in the longer-term because they allow these parents and carers a degree of respite that they would not otherwise be afforded.
“One stop shop for help”
by Chris Piper on 7 Sep 10
I care for three blocks of flats, we have drug/ alchahol dependent, vunerable adults and victims of domestic violence. on finding one residents that had removed all the socket fronts, light fittings, dismantled anything elctrical had not eaten for a week, would only let me in when the three people that had been in his front room planning how to kill left!
Having made the property safe, it took me all afternoon going from one call to another, each told me they could not help, finally being given the number I had started with!! only when I found out who his GP was, went to the surgery and insisted that the GP make a home visit did I finally get some action.
My point is this, If I as a reasonably articulate and intellegent adult found it THAT hard to get help, how can we expect these vunerable adults to get the help they need.
We need a One Stop Shop, that can advise and sign post people to right place to get the help/advice they need.
A good idea would be representation for the disadvantaged, publicised in such a way that it finds its way into the public awareness. That way, a cry for help no matter where, when and how muted might result in a steer in the right direction. As it is, the poor and weak are alone but for their own initiative to go to the council offices where bureaucracy looms and the staff are inadequate (a generalisation I can justify).
It is common knowledge how much ready-Benefit goes unclaimed by the relatively poised among us so what chance do the frail and confused have. I have represented my tenant at the council offices on a number of occasions and as capable as any individual I will claim, I just have to endure their injurious limitations and persist at my own cost.
There is an email station near the town hall - how about an on-screen emergency button linked to an action desk that will function as a proper safety net. As it is I see the system leaps into action only when a third-party makes a 999 call and my tenant is whisked off to hospital within an inch of his life. It is a sorry and expensive condition of things that perpetuates misery and squanders resources - one can only hope that the actuaries are not behind it, calculating that the inevitable early death of such individuals costs the state less on average.
“You asked for some feedback on the draft wheelchair service leaflet, so here goes!”
by Hilary Fairfield on 7 Sep 10
1. It would be really helpful if some service standards could be included, eg. how long it will take for an OT assessment to take place, how long it will take to issue a wheelchair if someone is eligible.
2. It doesn't include anything about high priority referrals (eg. when someone has a rapidly-progressing conditions, lives alone and is falling repeatedly).
3. It would also be helpful to include something about powered wheelchairs - who is eligible, what the process is for obtaining one, etc.
Thanks for collating the info. I do hope that the feedback will result in some changes to the leaflet.
Hi Hilary,
Thanks for your comments which are really useful, answers to your questions/comments are :-
1) How Long - The booklet will be printed to last 1 to 2 years so information which may change monthly cannot be put in as it may be misleading.
2) Rapidly Deteriorating conditions : user in this category will have a health professional or GP involved in their care who will discuss with Wheelchair Service their individual case and feed back accurate information to user - again blanket information may become confusing or inaccurate.
3) Powered Chairs - Thanks for this comment which has shown up a gap in the leaflet - a link address for PCT Website which has a detailed 14 A4 page criteria document which could not be included in a small brochure . - I will try to get this added to Version 01 which is on it's way to printers via PCT HQ - if not it will be in version 2
4) You would be most welcome to attend the focus group meetings - your experience and knowledge would be very useful to the group.
Regards, Terry
“The seated area in the GWH where people who are to have knee and hip replacements are assessed prior to addmission needs to be improved. ”
by Timothy White on 7 Sep 10
1. The seats in this area are the most uncomfortable seats that could possibly be found for those with hip problems. I suggest replacing them with softer high back ones. Most of the seats currently in the pre-op room would be ideal.
2. You can be sat in this area for hours yet there is no water to drink freely available. I had to ask a nurse who went to the staff kitchen to get me some water.
3. There is a TV in this area but it is never switched on?
I have passed on these suggestions to the GWH some months ago but failed to get any response
“Keep up the good work”
by MH (Young Carer) on 19 Aug 10
It’s a very good service with knowledgeable staff who always keep carers informed what is happening. They delivered my Dad’s wheelchair very quickly too
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Dear Mrs Harries
Aplogies for misinterpreting your request.
Comment by Jan Trethewey on 25 Apr 2012