What we can do
For example, you go into hospital for a routine operation and are left waiting without communication for a number of hours, but are ultimately treated with professionalism and efficiency. Although the outcome is a good one, you feel the experience would have been greatly improved by better communication from hospital staff. Other people might tell the LINk that their experience had been similar. We would work with you all; including the hospital; to improve communication between staff and patients. Then we would keep an eye on how well the improvements work.
In addition Swindon LINk has a number of statutory powers:
- To make recommendations and reports to health and social care providers and commissioners, and receive a response within twenty days.
- To enter and view some health and social care services to ensure appropriate service levels are being met.
What we can’t do is help with individual complaints. Patient Advice and Liaison Services (PALS) in each NHS trust deal with these.
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